Accommodation Specialist

Charter Communications; Charlotte (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Spectrum is hiring an Accommodation Specialist to review medical documentation and determine ADA accommodation eligibility. You will manage end-to-end cases, coordinate with HR, COE, health care providers, and vendors to implement solutions.

You will analyze data, generate reports, and guide managers through interactive processes to identify reasonable accommodations. Strong communication and confidentiality are essential.

Qualifications

• Bachelor's degree in Business Administration, HR or related field.
• 3+ years of HR experience.
• Strong English communication skills.
• Knowledge of Americans with Disabilities Act (ADA).

Responsibilities

• Review and analyze medical documentation to determine eligibility for accommodations under ADA and Spectrum standards.
• Coordinate and manage end-to-end accommodation cases, including implementation, tracking and follow-up within the accommodations tool.
• Respond promptly to communications from Human Resources, COE staff and employees to address accommodation needs.
• Support internal investigations related to accommodation claims and engage key partners such as HR Business Partners, Health Care Providers, Vendor Partners and Compliance teams.
• Generate and interpret reports and metrics, identifying trends and recommending process improvements.
• Deliver individualized analysis and recommendations for accommodation requests, engaging in the interactive process to identify reasonable solutions.
• Educate managers and HR Business Partners on Spectrum's accommodations process and related regulations.

Skills

English proficiency

Negotiation skills

ADA knowledge

Return-to-work strategies

Conflict management

MS Office

Attention to detail

Confidentiality

Teamwork

Education

Bachelor's degree in Business Administration, HR or related field

Tools

Accommodations tool

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Do you thrive in roles where your expertise directly shapes solutions for others? At Spectrum, the Accommodation Specialist delivers expert guidance and supports employees and candidates by reviewing complex medical accommodation requests in compliance with ADA and all relevant laws. By collaborating with internal partners and analyzing medical information, you help ensure consistent and effective accommodations that make a measurable difference for those with medical restrictions or disabilities.

How You'll Make an Impact

• Review and analyze medical documentation to determine eligibility for accommodations under ADA and Spectrum standards
• Coordinate and manage end-to-end accommodation cases, including implementation, tracking and follow-up within the accommodations tool
• Respond promptly to communications from Human Resources, COE staff and employees to address accommodation needs
• Support internal investigations related to accommodation claims and engage key partners such as HR Business Partners, Health Care Providers, Vendor Partners and Compliance teams
• Generate and interpret reports and metrics, identifying trends and recommending process improvements
• Deliver individualized analysis and recommendations for accommodation requests, engaging in the interactive process to identify reasonable solutions
• Educate managers and HR Business Partners on Spectrum's accommodations process and related regulations

Working Conditions

• Office work environment
• Must be able to work between 8am-8pm EST, Monday-Friday
• Ability to work a flexible schedule

What You'll Bring to Spectrum

Required Qualifications

Education

• Bachelor's degree in Business Administration, Human Resources or related field, or equivalent work experience

Experience

• 3+ years of Human Resources experience

Skills

• Ability to read, write, speak and understand English
• Proficient negotiation skills
• Understanding of Americans with Disabilities Act (ADA)
• Knowledge of return-to-work and stay-at-work strategies
• Conflict management, decision making and collaboration skills
• Proficiency in Microsoft Office programs including Outlook, Excel and Word
• Critical thinking skills
• Effective verbal, written and interpersonal communication
• Attention to detail
• Ability to maintain confidentiality
• Ability to work in a team environment

Preferred Qualifications

Experience

• Disability claims management experience
• Medical disability or vocational rehabilitation experience

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Spectrum is a suite of advanced communications services offered by Charter Communications, the leading broadband and video company in the nation and the fastest growing mobile provider in its footprint, with services available to more than 70 million homes and small to large businesses across 45 states. When you join our team, you'll be keeping customers connected to Seamless Connectivity and Entertainment with Spectrum Internet, Mobile, TV and Voice products. Watch this video to learn more.

Grow Your Career Here

We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.