Accommodation Consultant (12-month Contract), Disability and Leave Services

Amazon; Boston (MA); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking an Accommodation Consultant to support employees through the accommodation process. This role requires exceptional communication and organizational skills, along with a strong analytical mindset. As the primary contact for employees, you will manage a caseload, ensure compliance with disability laws, and collaborate with various stakeholders. This is a dynamic role that offers the opportunity to make a significant impact in a fast-paced environment, providing essential support and training to employees and HR teams alike. Join a company that values inclusivity and empowers its workforce to achieve the best results.

Qualifications

• 1+ years of case management experience required.
• Experience in investigations case management preferred.

Responsibilities

• Perform accommodation reviews to ensure compliance.
• Coordinate the accommodation process and provide case management.

Skills

Communication Skills

Organizational Skills

Analytical Skills

Customer Service

Critical Thinking

Time Management

Education

Bachelor's Degree

Tools

Database Management

Job description

Accommodation Consultant (12-month Contract), Disability and Leave Services

The Accommodation Consultant (AC) will work directly with employees and senior leadership in providing accommodations. The AC will be the primary contact for the employee as they proceed through the accommodation process. This role will have exceptional communication and organizational skills, superior attention to detail, ability to prioritize in a fast-paced environment, strong analytical and critical thinking skills, along with the customer service focus that employees expect from Amazon.

Key job responsibilities
- Perform accommodation reviews to ensure compliance and to support employee requests for accommodation in safe and productive assignments
- Serve as a subject matter expert on the accommodations process as well as state and federal disability laws.
- Coordinate the accommodation process and provide end-to-end case management
- Collaborate with Stakeholders to determine and finalize accommodation approval/denials
- Collaborate with leave of absence case managers
- Communicate the accommodation decision, disseminate the Job Accommodation Record (JAR) to the employee, and partner with appropriate stakeholder(s) for implementation
- Educate employees and HR on complicated aspects of the return to work, accommodation, and complex case processes
- Direct employees to the appropriate resource for answers
- Maintain a case load of up to 120 cases.
- Ability to discern when to escalate complex issues to the Sr. Accommodation Consultant
- Maintain system records to ensure accurate and timely information/documentation
- Provide training for employees, managers, HR and others in DLS
- Adhere to internal SLAs and quality standards
- Consult, coordinate and partner with our third party administrators, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate
- Participate in other activities and projects within the DLS program
- Maintain regular, reliable and timely attendance
- Perform other duties as assigned
- Ability to travel as appropriate (up to 25% of the time)

BASIC QUALIFICATIONS

- Bachelor's degree or equivalent
- 1+ years of case management experience
- 1+ years of human resources experience
- Experience in investigations case management

PREFERRED QUALIFICATIONS

- PHR and/or CPDM certification
- Computer operating and database management skills
- Strong time management and ownership of deliverables
- Detail orientation with ability to analyze, problem solve, organize and manage multiple priorities and excellent follow up skills in a fast-paced environment
- Evidence of ability to work with all levels of business
- Evidence of ability to prioritize, manage and complete work/projects with tight deadlines.
- Strong analytical and critical thinking skills
- Evidence of ability to build strong relationships and influence others while working in a cross functional environment
- Experience in providing consultation and training on disability issues
- Excellent customer service and communication skills, both verbal and in writing
- Ability to thrive in a dynamic, growing environment with minimal direct supervision

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.