Accessory Installer

Johnson RV; Sandy (OR); On-site; USD 32,000 - 46,000; Full time

Job summary

Johnson RV in Sandy, Oregon seeks an Accessories Upfitter with service and sales experience to join our Service Team. You will greet customers, discuss customization options, and upsell RV accessories to enhance comfort and functionality.

From initial estimates to installation follow-up, you will coordinate with the Service Manager and keep customers informed. Strong communication, organization, and energy to excel in a busy dealership environment are essential.

Qualifications

• Excellent follow-through and attention to detail.
• Commitment to exceeding customer expectations.
• Desire to work in a collaborative team environment.
• High levels of energy and the desire to be the best at whatever they do.
• Superior written and oral communication.
• Must be computer literate, with skills in Microsoft applications.

Responsibilities

• Greet customers promptly and courteously.
• Listen to customers and propose accessory ideas and possibilities.
• Use leads to reach out to previous customers about accessory packages.
• Provide accurate estimates of accessory costs and timing if parts need ordering.
• Follow up on installation status and inform customers when ready for pickup.
• Address customer concerns and escalate to Service Manager as needed.
• Maintain CSI scores in dealership standards.

Education

High School Diploma

RV knowledge

Experience in RV/auto service

Job description

Description

Job Classification: Non-exempt

Reports to: Service Manager

Job Purpose
We are seeking an individual with service and sales experience to join our Service Team as an Accessories Upfitter! Must be an outstanding communicator with a positive attitude and approachable demeanor. The successful candidate should feel comfortable and confident in approaching customers, and upselling parts and accessories to help make their B Vans more customized, functional, and cool!

Essential Functions

• Attitude is everything – greet our customers promptly and courteously
• Listen to each customer and provide them with ideas – show them the possibilities!
• Use leads to reach out to previous customer base to inform of our accessory’s packages
• Provide accurate estimates of Accessories costs and timing if parts need to be ordered
• Follow up on installation status to keep customers informed
• Notify customers when their unit is complete and ready to be picked up
• Field minor customer concerns and complaints
• Keep Service Manager informed of all problems or potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Requirements

Qualifications

• High School Diploma
• Basic RV knowledge a plus
• Previous experience in a service position in RV or automotive is a plus
• Successful candidates will have excellent follow-through skills and a keen eye for details.
• A strong commitment to exceeding customer expectations
• A desire to work in a collaborate, team environment
• High levels of energy and the desire to be the best at whatever they do
• Superior communication skills
• Exceptional organizational and time management skills
• Exceptional written and oral communication
• Must be computer literate, with skills in Microsoft applications

Supervisory Responsibilities

None

Working conditions

Physical Requirements
Prolonged periods of physical activity including positioning self to stand, stoop, kneel, crouch, crawl, walk, and bend. The position may ascend/descend units and work atop slippery surfaces. May transport or move up to 25 lbs. and/or transport or move up to 50 lbs. with assistive devices.