Accessible Transportation Dispatcher Scheduling Specialist

Independent Living, Inc.; Berkeley (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

Independent Living, Inc. seeks a detail-oriented I&R Dispatcher in Berkeley to coordinate transportation services for individuals with disabilities. This full-time role includes scheduling rides, communicating with participants and drivers, and ensuring efficient service delivery. The ideal candidate has 2-3 years in dispatching or customer service and possesses strong organizational and communication skills. A commitment to supporting marginalized communities is essential. Full-time schedule with potential variance based on needs.

Qualifications

• Proficiency with computers and scheduling systems.
• Ability to manage multiple tasks in a fast-paced environment.
• Ability to perform essential job functions with or without reasonable accommodation.

Responsibilities

• Coordinate ride scheduling and serve as primary contact for program participants.
• Schedule and assign rides based on driver availability and participant needs.
• Maintain accurate records of ride requests, schedules, and completed trips.

Skills

Compassion

Communication skills

Organizational skills

Interpersonal skills

Education

2–3 years of experience in dispatching, scheduling, customer service, or administrative support

Tools

Scheduling systems

Standard office software

Job description

Independent Living, Inc. seeks a detail-oriented I&R Dispatcher in Berkeley to coordinate transportation services for individuals with disabilities. This full-time role includes scheduling rides, communicating with participants and drivers, and ensuring efficient service delivery. The ideal candidate has 2-3 years in dispatching or customer service and possesses strong organizational and communication skills. A commitment to supporting marginalized communities is essential. Full-time schedule with potential variance based on needs.