Accessible Learning Trainee (Student Services Professional IA)

SDSU Alumni; San Diego (CA); On-site; USD 46,314 - 56,648; Full time

Benefits offered by this job

Generous time off

CalPERS retirement benefits

Health coverage

Job summary

San Diego State University (SDSU) is seeking an Accessible Learning Trainee within Student Disability Services to gain hands-on experience in supporting accessible instructional materials and technology-based accommodations for students with disabilities.

Under supervision, you will assist with accessible media services, captioning, and alternative media to ensure timely access to course content and university programs.

Qualifications

• Proficiency with Microsoft Office and Google Workspace; familiarity with assistive technology.
• Knowledge of accessible materials production, electronic text conversion, media captioning, and DHH accommodation processes.
• Strong organizational, communication, and interpersonal skills; ability to maintain documentation and manage priorities.
• Experience with disability services or accessibility initiatives; familiarity with accommodation management systems.

Responsibilities

• Assist with accessible media and captioning services by processing requests, communicating with students and faculty, preparing materials, and supporting QA activities.
• Assist with the delivery of alternative media and accessible technology services, including electronic text, assistive technology resources, and accessible instructional materials.
• Provide frontline support for students and faculty by explaining accessible learning processes, coordinating communication, and sharing information about available services and resources.
• Support SDS operations by assisting with DHH service scheduling, data tracking, reporting, and service continuity during peak periods.
• Participate in training and professional development while learning established processes for accessible learning services and referring complex questions to professional staff.

Skills

Microsoft Office

Google Workspace

Assistive technology

Education

Bachelor's degree

Job description

Position Summary

The Accessible Learning Trainee is a developmental opportunity within Student Disability Services (SDS) that provides hands‑on training in supporting accessible instructional materials and technology‑based accommodations for students with disabilities. Under the direct supervision of the Accessible Technology Coordinator, the incumbent will be trained to assist with accessible media services, including captioning, audio description, alternative media, and accessible learning resources to help ensure students receive timely and equitable access to course content and university programs. Working closely with Accessible Technology staff, Accommodations Counselors, and Media Captioning personnel, the Accessible Learning Trainee supports service coordination, student communication, and accessible material preparation while gaining experience in disability services and inclusive educational practices. This position contributes to SDS's mission of removing academic barriers, promoting inclusive learning environments, and supporting student success.

Key Responsibilities

• Assist with accessible media and captioning services by processing requests, communicating with students and faculty, preparing materials, and supporting quality assurance activities.
• Assist with the delivery of alternative media and accessible technology services, including electronic text, assistive technology resources, and accessible instructional materials.
• Provide frontline support for students and faculty by explaining accessible learning processes, coordinating communication, and sharing information about available services and resources.
• Support Student Disability Services operations by assisting with Deaf and Hard of Hearing (DHH) service scheduling, data tracking, reporting, and service continuity during peak periods.
• Participate in training and professional development while learning established processes for accessible learning services and referring complex questions to professional staff.

Why You Should Apply

• Gain valuable hands‑on training in disability services, accessible technology, and inclusive educational practices within higher education.
• Make a meaningful impact by helping students with disabilities access the tools and resources they need to succeed academically.
• Work alongside experienced accessibility professionals while building skills in captioning, alternative media, assistive technology, and student support.
• Develop professional experience in a collaborative, student‑centered environment committed to equity, accessibility, and inclusion.
• Build a strong foundation for a career in disability services, student affairs, accessibility, or educational technology.

Position Information

• This is a full‑time (1.0 time‑base), benefits eligible, permanent/probationary position.
• This position is designated as non‑exempt under FLSA and is eligible for overtime compensation.
• Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.
• The individual hired into this role will work on campus at SDSU in San Diego.

Department Summary

Student Disability Services (SDS) in the Division of Student Affairs and Campus Diversity provides a full range of accommodations and services to over 4,500 students with physical, psychological, and learning disabilities, facilitating equal access to the educational process. This is accomplished through direct service support, review of campus accessibility, adaptive technology, assessment, test accommodation, and a variety of other services. Accommodations vary according to types of disabilities and may include sign language interpreting; provision of alternative formats, such as electronic text or Braille; computer‑assisted real‑time captioning; test accommodations; advising; assistive computer technology; cart transportation services, and numerous other services. Provision of these academic support services, technology and advocacy promotes the retention and graduation of students with disabilities at SDSU.

Education and Experience

Equivalent to graduation from a four‑year college or university in one of the behavioral sciences, public or business administration or a job‑related field. Specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year‑for‑year basis.

Key Qualifications

• Demonstrated proficiency using Microsoft Office, Google Workspace, and assistive technology hardware and software to support accessibility services.
• Knowledge of, or the ability to quickly learn, alternative media production, electronic text conversion, media captioning, and Deaf and Hard of Hearing (DHH) accommodation processes.
• Strong organizational, communication, and interpersonal skills, with the ability to maintain accurate documentation, manage multiple priorities, and communicate effectively with students, faculty, and staff.
• Experience working with individuals with disabilities and applying accessibility principles and best practices to support equitable access in educational settings.
• Experience supporting disability services or accessibility initiatives, including the use of accessible technology and accommodation management systems.
• Ability to communicate complex technical information clearly and provide effective support to diverse campus constituents.
• Certification or specialized training in accessibility standards, assistive technology, or a related field is preferred.

Compensation And Benefits

Compensation

Salary is based on your experience, education, and qualifications, within the department’s budget and equity guidelines.

• CSU Classification Salary Range: $4,150 – $5,076/month; hiring salary not expected to exceed $4,150/month.

Full Benefits Package Includes

• Generous Time Off: 15 paid holidays, vacation, and sick leave.
• Retirement: CalPERS pension plan with retiree health care, and reciprocal agreements with other California public retirement systems, including the UC.
• Health Coverage: Medical, dental, and vision options at low or no cost.
• Education Support: CSU tuition fee waiver for employees and eligible dependents.
• Optional Offerings: FlexCash, life and disability insurance, legal and pet plans.
• Campus & Community: Access to the library, campus events, employee groups, and volunteer and social activities.

Equal Opportunity and Excellence in Education and Employment

All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, San Diego State University (SDSU) provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. SDSU complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti‑discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.