Accessible Learning Assistant Coordinator (Student Services Professional IB)

SDSU Alumni; San Diego (CA); On-site; USD 50,019 - 70,776; Full time

Benefits offered by this job

Health coverage

CalPERS retirement

Education support

Paid time off & holidays

Job summary

San Diego State University seeks an Accessible Learning Assistant Coordinator to ensure timely access to instructional materials and accommodations for students with disabilities. The role coordinates accessible media services, including captioning, alternative media, and accessible learning resources, collaborating with SDS staff, faculty, students, and external vendors.

The position supports service coordination, accessible material preparation, student communication, and technology support to

Qualifications

• Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, or a job-related field.
• At least one year of professional Student Services work; substitutions allowed with graduate-level education.
• Experience applying accessibility principles to support equitable access for students with disabilities.
• Strong organization skills and ability to manage multiple priorities with attention to detail.
• Excellent written and verbal communication; ability to explain technical information clearly.
• Professional certification or training in accessibility or assistive technology preferred.

Responsibilities

• Coordinate accessible media and captioning requests by processing service requests and tracking delivery.
• Support delivery of alternative media and accessible technology accommodations, including electronic text and captioning.
• Provide information and support to students and faculty regarding accessible learning services and resources.
• Maintain service records, documentation, inventories, and reports; assist with QA and reporting.
• Assist with Deaf and Hard of Hearing service scheduling, outreach, and student workshops during peak periods.

Skills

Microsoft Office

Google Workspace

Assistive technology

Screen readers

Alternative input devices

Speech recognition software

Education

Bachelor’s degree (4-year college)

Tools

Captioning software

Electronic text conversion

Job description

Position Summary

The Accessible Learning Assistant Coordinator plays an important role in ensuring students with disabilities have timely and equitable access to instructional materials and technology-based accommodations at San Diego State University. Under the general supervision of the Accessible Technology Coordinator, this position supports the coordination and delivery of accessible media services, including captioning, alternative media, audio description, and accessible learning resources. Working collaboratively with Student Disability Services staff, faculty, students, and external vendors, the incumbent assists with service coordination, accessible material preparation, student communication, and technology support that helps remove academic barriers and promotes student success in an inclusive learning environment.

Key Responsibilities

• Coordinate accessible media and captioning requests by processing service requests, communicating with students, faculty, and vendors, and tracking service delivery.
• Support the delivery of alternative media and accessible technology accommodations, including electronic text, assistive technology resources, and accessible learning materials.
• Provide information and support to students and faculty regarding accessible learning services, accommodation processes, and available resources.
• Maintain service records, documentation, inventories, and reports while assisting with quality assurance and tracking of accessible learning services.
• Support Student Disability Services operations by assisting with Deaf and Hard of Hearing (DHH) service scheduling, outreach efforts, student workshops, and continuity of services during peak periods.

Why You Should Apply

• Help create a more accessible and inclusive learning environment by supporting students with disabilities in achieving academic success.
• Gain experience working with accessible technology, alternative media, captioning services, and disability accommodations in higher education.
• Collaborate with dedicated professionals, faculty, and campus partners committed to equity, inclusion, and student success.
• Build expertise in accessibility services, assistive technology, and inclusive educational practices while making a meaningful impact on students' educational experiences.
• Join a mission-driven team dedicated to removing barriers and expanding access to learning opportunities for all students.

Position Information

• This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position.
• This position is designated as non-exempt under FLSA and is eligible for overtime compensation.
• Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.
• The individual hired into this role will work on campus at SDSU in San Diego.

Department Summary

Student Disability Services (SDS) in the Division of Student Affairs and Campus Diversity provides a full range of accommodations and services to over 4,500 students with physical, psychological, and learning disabilities, facilitating equal access to the educational process. This is accomplished through direct service support, review of campus accessibility, adaptive technology, assessment, test accommodation, and a variety of other services. Accommodations vary according to types of disabilities and may include sign language interpreting; provision of alternative formats, such as electronic text or Braille; computer-assisted real-time captioning; test accommodations; advising; assistive computer technology; cart transportation services, and numerous other services. Provision of these academic support services, technology and advocacy promotes the retention and graduation of students with disabilities at SDSU.

Education And Experience

Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown below may be substituted for the required education on a year-for-year basis.

Possession of the required knowledge and abilities is typically demonstrated through the equivalent of one year of experience in professional Student Services work at the entry trainee level. Equivalent amounts of graduate level, job-related education may be substituted for the required experience.

Key Qualifications

• Demonstrated proficiency using Microsoft Office, Google Workspace, and accessible technology, including assistive technology hardware and software (e.g., screen readers, alternative input devices, speech recognition software).
• Knowledge of, or the ability to quickly learn, alternative media production, electronic text conversion, media captioning, and Deaf and Hard of Hearing (DHH) accommodation processes.
• Experience working with individuals with disabilities and applying accessibility principles and best practices to support equitable access.
• Strong organizational skills with the ability to maintain accurate documentation, track accommodation requests, and manage multiple priorities with attention to detail.
• Excellent verbal and written communication skills, with the ability to communicate technical information clearly and maintain effective working relationships with students, faculty, and staff.
• Experience supporting disability services or accessibility initiatives in a postsecondary or similar educational environment.
• Professional certification or specialized training in accessibility standards, assistive technology, or related areas is preferred.

Compensation And Benefits

San Diego State University offers competitive compensation and a comprehensive benefits package designed to support your well‑being and professional growth.

Compensation

Salary is based on your experience, education, and qualifications, within the department’s budget and equity guidelines.

• CSU Classification Salary Range: $4,482 - $6,342/month; hiring salary not expected to exceed $4,482/month.

Full Benefits Package Includes

• Generous Time Off: 15 paid holidays, vacation, and sick leave.
• Retirement: CalPERS pension plan with retiree healthcare, and reciprocal agreements with other California public retirement systems, including the UC.
• Health Coverage: Medical, dental, and vision options at low or no cost.
• Education Support: CSU tuition fee waiver for employees and eligible dependents.
• Optional Offerings: FlexCash, life and disability insurance, legal and pet plans.
• Campus & Community: Access to the library, campus events, employee groups, and volunteer and social activities.

SDSU Values

At SDSU, our diversity gives us power and benefits every single member of our community. Consistent with California law and federal civil rights laws, SDSU provides equal opportunity for all in education and employment. We encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. We strongly preserve the right to free expression and encourage difficult conversations that help lead to improved individual and community learning and cohesion.

Equal Opportunity and Excellence in Education and Employment

All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, San Diego State University (SDSU) provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. SDSU complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti‑discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

Supplemental Information

Apply by July 22, 2026 to ensure full consideration. Applications submitted after this date will be reviewed on an as‑needed basis, and the position will remain open until filled.

The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act.

Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position.

SDSU is a smoke‑free campus. For more information, please refer to the campus policy documents.

Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Pang Thao at [e-mail].