Accessibility Services Agent

Hersheypark; Hershey (PA); Hybrid; USD 17,000 - 21,000; Part time

Benefits offered by this job

Free admission

Free parking

Discounts on food

Discounts on shopping

Job summary

Hersheypark Entertainment Complex in Hershey, PA is seeking part-time Accessibility Services Agents to assist guests with enrollment in the Attractions Accessibility Program and to communicate safety criteria across park attractions.

Role requires strong verbal communication, excellent guest service, and the ability to work in a fast-paced environment while safeguarding confidential information. Flexible hours including evenings, weekends and holidays are expected.

Qualifications

• Must be 18 years of age or older.
• Pre-employment drug testing required.
• Must be friendly, upbeat, able to interact with guests in a fast-paced environment.
• Must have strong verbal communication skills.
• Must safeguard confidential information.
• Maintain a positive attitude and professional image.

Responsibilities

• Assist guests with enrollment into the Attractions Accessibility Program*
• Verbally communicate and enforce all ride criteria and safety requirements*
• Use a computer-based program to enroll guests using ridership criteria*
• Provide excellent customer service at Hersheypark through greeting guests and answering questions*
• Adhere to SOPs, operate attractions safely, and enforce safety guidelines*
• Handle guest concerns calmly and professionally*
• Maintain knowledge of park offerings, accessibility, and attraction safety*
• Perform other duties as assigned

Skills

Verbal communication

Conflict resolution

Customer service

Teamwork

Confidentiality

Positive attitude

Job description

Hersheypark Entertainment Complex
Hershey, PA 17033, USA

Description

Hersheypark amusement park spans 121-acres, and welcomes guests to experience Hersheypark Happy all year long! As the largest amusement park in Pennsylvania, Hersheypark is home to more than 70 rides including 15 coasters and 20+ kiddie rides, as well as a zoo, and an entire water park.

Accessibility Services Agents are responsible for providing a positive experience for guests requesting Park accommodations and accessibility information. This team member will assist guests with enrolling in the Attraction Accessibility Program and helping our guests plan their visit while ensuring guest safety.

As a Part-Time Team Member, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee ID!

Job Duties (Duties marked with an asterisk are essential functions of this job):

Assist guests with enrollment into the Attractions Accessibility Program*

Verbally communicate and enforce all ridership criteria and attraction safety requirements*

Utilize a computer based program to enroll guests using a set of ridership criteria*

Provide excellent customer service to the guests of Hersheypark through greeting guests and answering questions*

Adhere to attraction standard operating procedures, operate attractions in a safe and efficient manner, and enforce attraction safety guidelines*

Calmly and professionally handle and resolve guest concerns*

Maintain a knowledge of Park offerings, accessibility, and attraction safety*

Keep a safe and clean work area*

Perform other duties as assigned

Qualifications:

Must be 18 years of age or older on the date of applying

Required to complete pre-employment drug testing

Knowledge, Skills, and Abilities:

Must have strong verbal communication skills

Must have strong conflict resolution/problem solving skills

Must be friendly, upbeat, work well with other employees, and be able to interact with our guests in a fast-paced environment.

Must have the ability to safeguard confidential information

Must display a positive attitude, eagerness to learn, and professional image in compliance with the Hershey Entertainment & Resorts guidelines

Job Demands:

Must be able to work flexible hours including evenings, weekends, and holidays

Physical requirements include the ability to stand (for up to five hours at a time), walk, bend at the waist and knees and have repeated manual dexterity, reach above shoulder level, and the ability to push, pull, and lift up to thirty-five (35) pounds without assistance

Must be able to work in a combination of indoor and outdoor weather conditions. Employees are subject to a variety of weather conditions, including but not limited to: extreme heat, sun exposure, cold, and inclement weather.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.