Access Worker - Intake & Assessment Unit

Douglas; Superior (WI); On-site; USD 82,982,000 - 89,716,000; Full time

Job summary

Douglas County is seeking a full-time Access/Intake worker for the Children and Families Unit. The role is the primary intake contact, gathering information, analyzing reports of alleged child abuse or neglect, and documenting findings to support safety decisions.

On-site position, Monday–Friday, with emphasis on detailed interview and report-writing skills. Duties include writing detailed reports, assessing information for present and impending danger, and serving as the gateway for services

Qualifications

• Bachelor’s degree in Social Work preferred.
• Bachelor’s degree in human services with at least one year work experience acceptable.
• Ability and willingness to become Wisconsin Social Work certified per statue 457.08

Responsibilities

• Serve as the primary Access/Intake worker, collecting and documenting reports for decision making on child safety.

Skills

Interview skills

Customer service

Written communication

Multitasking

Teamwork

Education

Bachelor’s degree in Social Work

Bachelor’s degree in human services

Job description

JOB REQUIREMENTS: This full-time case position will be the primary access/intake worker for the Children and Families Unit. Access is a process for receiving, analyzing, and documenting reports of alleged child abuse or neglect. Access/Intake workers must gather sufficient information for decision making related to child safety. Access/Intake then creates an encompassing report/referral in the appropriate database so a supervisor can accurately determine what, if any, action the Department should take in the matter. Access/Intake workers must possess the ability to provide input regarding screening, urgency, and response time decisions based upon threats to child safety. Access/Intake workers must possess strong interview skills to engage reporters and the ability to accurately and timely document the information received.

Duties include being the primary Access/Intake worker Monday-Friday, writing detailed reports, assessing information as it comes to the Department to determine both present and impending danger. The Intake/Access worker is the gateway for services for all social work programs, so it is critical that the individual has the expertise and skills to gather all pertinent information a client/referent has and has the ability to verbalize and write a thorough report on the subject matter. The worker must also possess excellent interview and customer service skills, be able to operate calmly in stressful situations, multi-task and work well independently and in a team-based environment. This position is on-site.

SALARY $28.96 - $31.31 Hourly CLOSING DATE 8/21/2026 11:59 PM Central

Douglas County is an Equal Opportunity/Affirmative Action Employer.

***** OTHER EXPERIENCE AND QUALIFICATIONS: Bachelor’s degree in Social Work preferred. Bachelor’s degree in human services field with at minimum one year work experience is acceptable. Ability and willingness to become Wisconsin Social Work certified per statue 457.08

• and/or 457.09(1) may be necessary during course of employment and is

preferred. One to two years' related work experience preferred. Must possess and maintain a valid driver's license and furnish proof of automobile insurance. Transporting and/or making appointments with clients is a requirement of this position. Financial aptitude, computer knowledge, strong oral and written communication skills, and comfortability in presenting to management groups, public groups, and various committees needed. Must be able to deal with a variety of people in all aspects of this work.