Program Aide

WCA: Wisconsin Counties Association; Wisconsin; On-site; USD 42,000 - 52,000; Full time

Job summary

Wisconsin Counties Association is seeking a para-professional in the Children & Families Unit to support social workers handling child welfare and juvenile justice cases. Responsibilities include intake coverage, referrals, and data entry in eWiSACWIS, with supervision from the Family and Children’s Services Supervisor.

The role emphasizes collaboration with families, agencies, and court-related documents, requiring strong communication and organizational skills. A driver’s license is required.

Qualifications

• Possess 2 years of documented credit in Social Work, Human Development, Early Childhood Education, Administration or related field or 5 years of Human Service related experience.
• Proficient in basic computer skills; ability to document case activities and use education/training with clients.

Responsibilities

• Provide CPS Access intake coverage and enter reports.
• Interview reporters and stakeholders to gather information.
• Document reports in electronic systems per standards (eWiSACWIS, MS Office).
• Support families with services including training, supervision, and resource coordination.
• Maintain client service records per policy and case plans.
• Attend trainings and meetings as required.

Skills

Bilingual English/Spanish

Professional communication

Data entry accuracy

Typing 65-75 WPM

Multisystem navigation

Education

2 years college credits in Social Work

5 years Human Service experience

Tools

eWiSACWIS

Microsoft Office

Job description

Job Description

The purpose of this position is to serve as a para-professional within the Children & Families Unit serving children, and families faced with child welfare or juvenile justice issues. The person in this position assists the Social Workers serving families under stress and in jeopardy of out of home placements. This position additionally works in Access, assists with Youth Justice referral entry, legal status entry and legal document uploads. The work is performed under the supervision of the Family and Children’s Services Supervisor.

Application Deadline: 2026-08-23

Job Type: County

Essential Functions

To perform this job successfully, an individual must be able to perform each essential function satisfactorily and in a timely manner. The following duties are normal for this position. These are not to be construed as exclusive or all inclusive. Other duties may be required or assigned.

• Provide CPS Access intake coverage as assigned, accepting walk-in reports and entering written reports while on phone live with reporter, following intake protocols. Make independent access recommendations in screening determination.
• Interview effectively gather information from reporters and other stakeholders in a variety of situations.
• Fully and accurately document all reports in the appropriate electronic systems according to relevant standards, including but not limited to eWiSACWIS and Microsoft Office Suite.
• Participate in Access staffing of referrals to child protection and youth justice referrals offering input from knowledge of family and situation based on interview with reporter.
• Coordinates, assists with, and/or provides support services to families which may include parent/family training, supervised visitation, daily living skills training, monitoring compliance with agreements and court orders, scheduling meetings and staff, researching resources, etc.
• Provides information and education to parents, encouraging the use of the individual and family support system.
• Conducts supervised child visits, emphasizing and teaching child management skills in the process. To include transportation of both children and parents.
• Maintain on-going communication (at least bi-weekly) with the assigned social worker or case worker and other service providers in the home regarding the family’s progress in behavioral, parenting or individual counseling or service areas.
• Carry out the family skills training as identified in the family’s case plan and monitor and report progress to the social worker or case worker.
• Coordinate work and services with appropriate community resources and attend case staffing meetings with other agencies when required and assigned by supervisor.
• Maintain innovative and non-judgmental approach/attitude in dealing with families.
• Maintain professional attitude and behavior in all interactions with families, other agencies, the public and other county staff.
• Provides professional court testimony relative to assigned cases as directed by the supervisor.
• Maintains client service records, both paper and electronic, on assigned cases per agency policy and as prescribed in case service plans.
• Receive and entry of Youth Justice and Truancy Referrals into ewisacwis, Intake form uploads into ewisacwis, Restitution and Victim Response upload into ewisacwis.
• Monitor, receive and upload truancy and attendance reports in-box and entry into new referrals or ongoing youth case files.
• Receive of JV and JC hearing notifications, legal documents. Enter hearing on shared calendar immediately. Upload notification and legal status in ewisacwis cases immediately.
• Apply departmental policies and procedures with respect to confidentiality.
• Perform records maintenance and clerical activities in accordance with requirements and department policies.
• Attends supervisor approved staff training for job specific duties or other meetings, as required.

Knowledge, Skills, And Abilities

• Bilingual English and Spanish Preferred
• Ability to represent county and department in professional and courteous manner during all interactions.
• Ability to prioritize professionalism, patience and kindness during repetitive interactions that require educating community, peers, partners regarding scope, practice and may require navigating confrontational conversations.
• Ability to prioritize workload and enter reports live with accuracy.
• Preferred professional typing speed 65-75 WPM and ability to navigate multiple systems at a time.
• Ability to classify, compute and tabulate data and information, following a prescribed plan requiring the exercise of some judgment. Ability to compare, count, differentiate, measure and sort information. Ability to assemble, copy, record and transcribe data and information.
• Ability to explain, demonstrate and clarify to others within well-established policies, procedures and standards. Ability to follow specific instructions and respond to simple requests from others.
• Ability to utilize a wide variety of descriptive data and information such as billing statements, purchase orders, agency program forms, spreadsheets, regulations, correspondence and computer software operating manuals.
• Ability to communicate orally and in writing with agency personnel, clients, other agencies and the general public.
• Ability to add and subtract, multiply and divide, and calculate percentages, fractions, and decimals. Ability to interpret basic statistical reports.
• Ability to use functional reasoning in performing semi-routine functions involving standardized work with some choice of action.
• Ability to exercise the judgment, decisiveness and creativity in situations involving a variety of generally pre-defined duties which may be subject to frequent change.

Training, Experience And Other Requirements

Possess 2 years of documented credit in an institution of higher education with at least 15 credit hours in one (or combined) of the following areas; Social Work, Human Development, Early Childhood Education, Administration or related field or 5 years of Human Service related experience, or any combination of education and/or experience that provides equivalent knowledge, skills and abilities. Possess good knowledge of household management, child development, parenting skills, financial counseling, problem solving, and understanding of human behavior. Knowledge of available appropriate community resources. Ability to communicate effectively both verbally and in writing. Ability to engage clients establishing a good working relationship building on positive attributes. Proficient in basic computer skills. Ability to utilize computer programs to document case activities and use for education and training with clients. Possess valid driver’s license and insurance.

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