Access Training Specialist

Penn Medicine; Philadelphia (Philadelphia County); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Access Training Specialist to enhance training programs within their Access Center. This role involves designing, delivering, and evaluating training materials to ensure staff meet performance standards. The successful candidate will collaborate with various departments to coordinate training, maintain instructional quality, and support staff development. Join this dynamic team and contribute to the mission of providing exceptional healthcare services while advancing your career in a supportive environment.

Benefits

Prepaid tuition assistance

Comprehensive benefits program

Employee wellness programs

Qualifications

• 2+ years of healthcare experience in EPIC supporting patient scheduling.
• Experience in conducting training and onboarding for new staff.

Responsibilities

• Plan and deliver onboarding training for the Access Orientation Program.
• Conduct cross-departmental training in various formats.
• Maintain trainee performance records and support quality assurance.

Skills

Healthcare experience in EPIC

Training and onboarding skills

Communication skills

Instructional design

Education

H.S. Diploma/GED

Associate's degree

Bachelor's degree

Tools

EPIC

Job description

Join to apply for the Access Training Specialist role at Penn Medicine, University of Pennsylvania Health System.

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Join to apply for the Access Training Specialist role at Penn Medicine, University of Pennsylvania Health System.

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical, and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Entity

Clinical Practices of the University of Pennsylvania (CPUP)

Department

Access Center

Location

Philadelphia, PA

Hours

Full-Time

Summary

• The Access Training Specialist (ATS), with support/guidance from the Workforce Development Manager and Learning and Quality Specialists, will design, develop, deliver, and evaluate department-level training and job support materials in the Penn Medicine Access Center (PMAC). ATS staff will be responsible for conducting onboarding training, department cross-training, remediation training, and performance improvement training. They will ensure trainees meet learning goals and training timelines, maintain trainee performance records, participate in quality assurance programs, and provide phone support as directed.

Responsibilities

• Plan and deliver onboarding training for the Access Orientation Program (AOP) in assigned POD skills.
• Coordinate training with Learning and Quality Specialists and PMAC Management to meet business needs.
• Conduct cross-departmental training in various formats, including classroom, small group, and 1:1.
• Create and maintain instructional materials adhering to Penn Medicine standards.
• Ensure all training meets instructional standards, quality metrics, and supports business initiatives.
• Maintain trainee performance records and communicate concerns and progress to relevant staff.
• Collaborate with team members to share best practices and expertise.
• Gain and maintain subject matter expertise in POD skills, technologies, and tools.
• Attend departmental meetings and provide instruction when needed.
• Conduct remediation training based on performance metrics and evaluations.
• Provide phone support during peak hours and side-by-side training activities, exceeding performance standards.
• Support variance file management and quality assurance evaluations as needed.

Education or Equivalent Experience

• H.S. Diploma/GED (Required)
• 2+ years Healthcare experience in EPIC supporting patient scheduling AND training (Required)
• OR Associate's degree with 1+ years Healthcare experience in EPIC supporting patient scheduling AND training (Preferred)
• OR Bachelor's degree with 0-1 years Healthcare experience in EPIC supporting patient scheduling AND training (Preferred)

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program, including a top-tier prepaid tuition assistance program. Penn Medicine employees are actively engaged and committed to our mission. Together, we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship, military status, or any other protected status under law.