Access to Care Coordinator

University of Wisconsin; Madison (WI); Hybrid; USD 55,000 - 67,000; Full time

Job summary

University of Wisconsin–Madison is seeking an Access to Care Coordinator to lead Covering Wisconsin’s efforts, connecting residents to preventive health care providers and services. You will refine outreach approaches, engage with communities statewide, and collaborate with partner agencies to enhance access to care.

The role involves meeting individuals and groups, presenting on CWI and health insurance options, and coordinating with the Division of Extension and Health & Well-Being Institute.

Qualifications

• Bachelor's degree required in relevant fields.
• Experience with grant- or contract-funded programs preferred.
• Experience building partnerships with hospitals, health systems, or community health centers.
• Strong interpersonal and teamwork skills.

Responsibilities

• Directs the implementation of program policies and procedures.
• Schedules day-to-day activities for program staff and volunteers.
• Schedules and secures logistics and resources in support of an outreach program.
• Researches, develops, and facilitates outreach program content and materials.
• Identifies, promotes, and maintains internal and external partnerships.
• Identifies opportunities for program improvement or new outreach program development.

Skills

Diversity awareness

Multitasking

Partnership building

Access to care

Education

Bachelor's degree

Job description

Current Employees: If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process.

Job Category:

Academic Staff

Employment Type:

Regular

Job Profile:

Outreach Program Coordinator

Job Summary:

The Access to Care Coordinator will lead Covering Wisconsin’s efforts to connect more Wisconsin residents to preventive healthcare providers and services, so that they may live healthier lives. This person will help assess, refine, and deepen existing Covering Wisconsin (CWI) approaches and activities with the aim of developing practices that are most effective and an efficient use of existing internal capacity and external opportunities. A regular component of the Access to Care Coordinator role will be meeting, virtually or in-person, with individuals and groups around Wisconsin to cultivate relationships and to provide informal and formal presentations about CWI and our health insurance and connection to care services. This position will also work with a partner agency, Center for Patient Partnerships, to enhance coordination and access to care intersection points given their focus on assistance for consumers with chronic conditions. This is a new position within CWI, funded by a grant award anticipated to continue through October 2030.

The Access to Care Coordinator will be responsible for:

1. Identifying access to care barriers; compiling access to care barrier data; monitoring, analysing, and communicating trends through presentations, informal conversations, and formal reporting; and spearheading exploration of potential educational topics and resources to support CWI efforts and consumer needs.

2. Working with other CWI coordinators, managers, and staff to create organization-wide access to care standards and processes. This aspect will also help to discern how best to provide these services, whether by integrating within existing staff roles or pursuing other approaches.

3. Fostering communication, coordination, and relationships with external care organisations such as hospitals, health systems, community health centres and other community health-serving agencies to, in part, support the relevance and accuracy of CWI’s access to care education, services, and approaches.

Statewide Location

While Division of Extension headquarters are located within Madison, WI, the position location is flexible and will be determined based on programmatic needs, successful candidate’s preferences, and availability of suitable space.

Partial Remote

This position may require some work to be performed in-person, onsite, at a designated campus work location. Some work may be performed remotely, at an offsite, non-campus work location. Remote work requires an approved remote work agreement (RWA). A RWA requires successful candidates to possess their own high-speed internet and phone to perform the work on a university provided computer. Per University policy, transportation between home and assigned work location is not payable/reimbursable and will be at the expense of the employee.

This position has the possibility of working up to 2 days remote per Extension's Remote Work Policy.

Evening/Weekend Work

This position may be required to work occasional nights and weekends for things such as attending outreach events to meet the program needs and priorities of the communities served.

Travel Expectations

It is expected that employees will make individual arrangements for transportation adequate to meet position responsibilities and essential job functions. Read more about UW-Madison Driver Authorization.

Applicants are required to: Have a valid drivers license and a reliable source of independent transportation for periodic in-state work travel, and/or comply with requirements for UW-Madison vehicle use authorization.

Key Job Responsibilities:

• Directs the implementation of program policies and procedures
• Schedules day-to-day activities for program staff and student and community volunteers
• Schedules and secures logistics and resources in support of an outreach program
• Researches, develops, and facilitates outreach program content and materials
• Identifies, promotes, and maintains internal and external partnerships to promote the outreach program
• Identifies opportunities for program improvement or new outreach program development

Department:

Division of Extension, Health & Well Being Institute, Covering WI is hiring an Access to Care Coordinator.

About Extension

Extension embodies the Wisconsin Idea by developing and connecting the research and educational resources of UW–Madison with residents and communities to address local, statewide, and national issues. We teach, learn, lead and serve, transforming lives and communities.

About the Institute

Health & Well-Being Institute supports healthier lives by working with and for the people, communities and Tribal nations of Wisconsin to build relationships, facilitate learning and pursue data informed and culturally based strategies. (https://health.extension.wisc.edu/)

In living our values, the Health & Well-Being Institute:

• Builds and maintains positive, trust-based, inclusive relationships
• Centers community voices, experiences, strengths, and diverse perspectives
• Takes purposeful, strategic action to build capacity in addressing identified needs
• Engages in lifelong learning with the people and communities we serve
• Collaborates to achieve shared goals by integrating diverse perspectives
• Supports opportunities for everyone to achieve optimal health

Additional Department Details

About Covering Wisconsin:

As a vital piece of the Health & Well Being Institute, Covering Wisconsin (CWI) focuses on helping people with publicly available health insurance. The scope of our work including helping with enrolling, renewing, paying for, troubleshooting challenges with, and using coverage to access preventive and other beneficial care. CWI began in 2003 and has been a federally-designated health insurance Navigator entity since 2014. With a team of 20, CWI serves any resident of Wisconsin through a combination of funding from grants, contracts, and contributions. Our approach prioritizes education, assistance, and relationship-building and provides information and services in ways that are relevant, accessible, and easy to understand.

Compensation:

The minimum annual (12 months) startingSalaryfor the position is$60,795but is negotiable based on experience and qualifications.

This position offers a comprehensive benefits package, including generous paid time off, competitively priced health/dental/vision/life insurance, tax-advantaged savings accounts, and participation in the nationally recognized Wisconsin Retirement System (WRS) pension fund. Please review the summary of benefits for more information.

Required Qualifications:

• Demonstrated ability to effectively work with people from a wide range of backgrounds and perspectives.
• Demonstrated ability to work in a fast-paced environment while prioritizing and managing multiple initiatives at one time.
• Demonstrated experience with building diverse, collaborative partnerships
• Existing knowledge of common access to care barriers. This includes awareness of potential mitigation strategies, especially for rural communities and other populations most at risk for lacking a medical home or primary care provider or underuse of preventive services.

Preferred Qualifications:

• At least one year of experience working on a program that is grant or contract-funded
• Has existing connections and experience working with entities such as hospitals, health systems, community health centers, free and charitable clinics, and policy-focused groups working on access to care issues
• Strong interpersonal relationships and problem-solving skills in a team setting.
• Ability to work independently and as a member of a team to consider the most effective and feasible strategies

Education:

Required Education

Bachelor Degree in social work, sociology, political science, public health, consumer science, adult education, public policy, public affairs, public or health care administration, health communication, or related field.

Preferred Education

Master Degree preferred.

Preferred Certifications

Previous certification as a Health insurance Navigator, Certified Application Counselor (CAC), or agent/broker is preferred.

Contact Information:

Sara Dawson

[e-mail]

608-890-2629

Allison Espeseth

[e-mail]

Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to