Access Supervisor

Integrated Services for Behavioral Health; Northern (KY); Hybrid; USD 61,000 - 79,000; Full time

Benefits offered by this job

Medical

Vision

Short-term Disability

Long-term Disability

401K with Employer Match

EAP

Job summary

Integrated Services for Behavioral Health (ISBH) is a community-minded organization serving Southeast and Central Ohio. The Access Supervisor oversees referrals for care, supervises intake specialists across regions, and ensures timely access to services while maintaining HIPAA compliance.

The role requires a high school diploma and bachelor’s/master’s degrees in social work or counseling, plus an active LISW or LPCC license in Ohio.

Qualifications

• Bachelor’s and Master’s degrees in social work or clinical counseling (required).
• Active LISW or LPCC license in Ohio (required).
• 3 years in healthcare/behavioral health; nonprofit admin experience preferred.
• Strong communication, HIPAA compliance, and ability to use databases/EHR.

Responsibilities

• Oversee referrals and ensure timely access to services across regions.
• Lead intake team and coordinate with community partners.
• Manage performance, recruitment, onboarding, and staff development.
• Provide coaching and problem-solving support to staff.
• Foster agency-wide collaboration and ensure policies/procedures are followed.
• Maintain client documentation in EHR and ensure HIPAA compliance.
• Travel within designated service areas as needed.
• Other duties as assigned.

Skills

Communication skills

HIPAA compliance

EHR systems

Team supervision

Driving/transportation

Education

High school diploma or GED

Bachelor’s degree in social work or clinical counseling

Master’s degree in social work or clinical counseling

LISW or LPCC licensed in Ohio

Tools

Electronic Health Records (EHR)

Databases

CRM systems

Job description

Integrated Service for Behavioral Health (ISBH) is an innovative, community-oriented organization dedicated to promoting mental health and overall well-being. Our team provides compassionate, personalized support to individuals and families in Southeast and Central Ohio, meeting them in their homes and communities to connect them with the resources they need.

Our comprehensive range of services includes behavioral health treatment, as well as other support programs that are tailored to each person's unique needs. We work closely with local partners to foster healthy individuals and communities.

At ISBH, we believe in a collaborative approach to care, empowering our clients to take an active role in their own journey toward wellness. We are committed to providing accessible, high-quality care to all those who seek our services.

US, OH, Lancaster, US, OH, Logan, US, OH, Ashville, US, OH, Seaman, US, OH

Columbus, US, OH, Athens, US, OH, Washington Court House, US, OH

Gallipolis, US, OH, Hillsboro, US, OH, Newark, US, OH, Nelsonville, US, OH

Chillicothe, US, OH, McArthur, US, OH, Marietta, US, OH, Belpre

Integrated Services for Behavioral Health (ISBH) is a community-minded, forward-thinking behavioral health organization helping people along the road to health and well-being. We meet people in their homes and communities and help connect them to the resources they need. We serve Southeast and Central Ohio with a comprehensive array of behavioral health and other services, working with local partners to promote healthy people and strong communities. All of our services are intended to be collaborative and personalized for the individual.

The Access Supervisor is responsible for overseeing referrals for care and timely access to services within multiple program areas. This role oversees a team of intake specialists across multiple regions and will maintain working relationships with employees and community partners in those regions.

The salary for this position is $61,174.73 to $79,175.95 annually, based on experience, licensure and/or education.

Essential Functions:

• Monitors timeliness, accuracy and follow-up of referral specialist
• Ensures quality and timeliness in written and verbal communication with clients and community partners
• Responsible for performance management, recruitment, onboarding, and team development, including but not limited to implementing progressive discipline when necessary
• Provides routine support and assistance to employees through individual and group conferences, assistance in analyzing problems, and in improving their support and helping skills
• Leads agency-wide collaboration and innovation to support desired outcomes
• Responsible for implementation and oversight of organizational policies, procedures, and/or processes
• Participates in outreach activities such as follow-up or reminder calls as necessary
• Maintain compliance with HIPAA, mandated reporting requirements, and professional ethical guidelines
• Utilizes databases and Electronic Health Record systems for accurate client documentation
• Travel within designated service areas as needed
• All other duties as assigned

Education/ Licensure:

• A high school degree or GED equivalent is required
• A bachelor’s degree in social work or clinical counseling is required
• A master’s degree in social work or clinical counseling is required
• An active licensed independent social worker (LISW) or licensed professional clinical counselor (LPCC) in the state of Ohio is required

Experience:

• 3 years of experience working in the healthcare, behavioral health or a related field is required
• 3 years of experience working in a medical referral position and/or nonprofit administrative management environment is preferred
• Prior supervisory experience preferred

Knowledge, Skills and Abilities:

• Advanced communication skills, both oral and written is required
• Ability to use appropriate databases, spreadsheets, and other software is required
• Ability to operate in an Internet-based, automated office environment is required
• Advanced organizational skills are required
• Ability to bill Medicaid without restrictions is required
• Access to reliable transportation is required
• A valid driver's license and the ability to operate a motor vehicle is required
• An appropriate level of auto insurance coverage is required
• Ability to manage deadlines within a fast-paced, high-volume environment is required

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer is required
• Must be able to lift up to 15 pounds at times is required

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Enjoy a great work environment with an excellent salary, generous paid time off, and a strong benefits package.

Benefits include:

• Medical
• Vision
• Short-term Disability
• Long-term Disability
• 401K w/ Employer Match
• Employee Assistance Program (EAP) provides support and resources to help you and your family with a range of issues.

OUR MISSION
Delivering exceptional care through connection

OUR VALUES
Dignity - We meet people where they are on their journey with respect and hope

Collaboration - We listen to understand and ask how we can best support the people and communities we serve

Wellbeing - We celebrate one another's strengths, and we support one another in being well

Excellence - We demand high-quality care for those we serve, and are a leader in how we care for one another as a team

Innovation - We deeply value a range of perspectives and experiences, knowing it is what inspires us to stretch past where we are and reach towards what we know is possible

The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this position. It is not to be construed as an exhaustive list of duties performed by the individuals in this role, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Integrated Services for BehavioralHealth

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