Access Specialist II

Dayton Children's Hospital; Dayton (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Dayton Children's Hospital in Dayton, OH is seeking a Patient Access Representative to provide frontline customer service and help manage financial aspects of patient services.

You will schedule appointments, register patients, verify insurance, enter data, handle PHI with care, and support referrals while maintaining positive patient relations and hospital solvency.

Qualifications

• Experience in patient-facing roles or healthcare front desk is preferred.
• Proficient at insurance verification and data entry.
• Familiar with handling PHI (Protected Health Information).

Responsibilities

• Schedule appointments and register patients.
• Transcribe orders and verify insurance coverage.
• Perform data entry and PHI handling with accuracy.
• Support patient referrals and payment collection while maintaining goodwill.

Skills

Customer service

Insurance verification

Data entry

Tools

EHR systems

Job description

Job Details

Patient Access Representatives provide customer-service coverage and assume the responsibility for successful financial outcomes of all patient services. Under the general supervision of the Patient Access Manager, this position performs imperative duties, which may include, but not limited to appointment scheduling, registration, transcribing orders, insurance verification, telephone coverage, data entry, filing protected health information (PHI), patient referrals, and payment collection, while maintaining patient relations, customer satisfaction, and Dayton Children's Hospital financial solvency.