Access Specialist

Howard Center; South Burlington (VT); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Employer 401(k)

Life/AD&D Insurance

Flexible Spending Account (FSA)

Employee Assistance Program (EAP)

Paid time off – 36 days/yr

Employee referral program

Job summary

Howard Center in South Burlington, VT is seeking an Access Specialist who will serve as the first point of contact for clients and families. This in-person role facilitates information, initial screening, and scheduling intake assessments, while performing basic eligibility determinations and documenting in the electronic health record.

The position supports the Access and Intake program and involves working with a collaborative team to ensure timely, helpful service and strong customer support

Qualifications

• A combination of experience and education will be considered
• Two years’ experience working in human services
• Experience with systems navigation, diverse populations, and knowledge of the array of services available required

Responsibilities

• Establish professional relationships with clients and families seeking help
• Provide initial contact point for anyone contacting Howard Center
• Provide information about internal and external programs, resources and services
• Provide systems navigation
• Complete brief initial screening
• Schedule appointments for intake assessments
• Complete basic eligibility determination
• Complete clinical documentation in electronic health record

Skills

Systems navigation

Customer service

Communication

Job description

The Access Specialist serves as an ambassador for Howard Center and is often the first point of contact for new clients. In this role, the specialist answers incoming calls for individuals of all ages and diagnoses and helps create a welcoming, supportive first experience. This position requires in-person work in South Burlington, VT.

The Access Specialist provides information, systems navigation, initial screening, basic eligibility determination and knowledge of services and schedules intake assessments.

This detail-oriented position is part of the Access and Intake program and offers the opportunity to work with a fun, close-knit team. The Access Specialist collaborates closely with Howard Center staff to deliver timely, seamless service and excellent customer support.

Responsibilities:

• Establish professional relationships with clients and families seeking help
• Provide initial contact point for anyone contacting Howard Center
• Provide information about internal and external programs, resources and services
• Provide systems navigation
• Complete brief initial screening
• Schedule appointments for intake assessments
• Complete basic eligibility determination
• Complete clinical documentation in electronic health record

Requirements:

• A combination of experience and education will be considered
• Two years’ experience working in human services
• Experience with systems navigation, diverse populations, and knowledge of the array of services available required

Structure:

• AFSCME Union (dues will apply)
• Starting at $22.75/ hour
• We offer a competitive salary commensurate to experience
• Generous time off starting at 36 days of combined time off per year for full-time employees (and increasing with years of service); pro-rated for positions 16 hours or more
• Comprehensive Health Insurance with 80% agency-paid premium support for individuals, couples, and families (pro-rated for part time). This Point of Service Plan features no deductible.
• Vision Insurance
• Employer 401(k) contributions
• Employer Paid Life, AD&D, Short Term and Long Term insurance
• Medical & Childcare Flexible Spending Account
• Employee Assistance Program
• Employee referral program with financial payment
• Discounted online undergraduate/graduate courses through Champlain
• College truED
• Award-winning workplace wellness program including physical fitness groups for staff, financial wellness incentives, and ongoing workplace wellness advocacy and education
• Voluntary benefits from local/international businesses: discounted gym memberships, mobile phone service, ski/snowboard passes, auto/home insurance, and more!
• Employee referral and sign on bonus is subject to Howard Center policy

Our Values: Clients are at the heart of our decision making. We are committed to individual and collective well-being and success. We are responsible stewards of the resources entrusted to us. We are steadfast in our practice and pursuit of excellence.

Howard Center is proud to be an Equal Opportunity Employer. The agency's culture and service delivery is strengthened by the diversity of its workforce. Minorities, people of color and persons with disabilities are encouraged to apply. EOE/TTY. Visit "About Us" to review Howard Center's EOE policy.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.