Access Specialist - Access & Intake

Howard Center; Burlington (VT); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Generous time off

Health insurance

Dental and Vision insurance

Employer 401(k) contributions

Employee referral program

Job summary

Howard Center in South Burlington, VT, seeks an Access Specialist to be the welcoming first contact for clients and families, answer calls, and guide them through initial screenings and intake scheduling. The role focuses on information, systems navigation, and coordinating services in a collaborative team.

The position is in-person in South Burlington, requires strong organizational skills, and offers a supportive, team-oriented environment with opportunities for professional growth and

Qualifications

• Two years experience working in human services.
• Experience with systems navigation, diverse populations, and knowledge of the array of services available.
• A combination of experience and education will be considered.

Responsibilities

• Establish professional relationships with clients and families seeking help
• Provide initial contact point for anyone contacting Howard Center
• Provide information about internal and external programs, resources and services
• Provide systems navigation
• Complete brief initial screening
• Schedule appointments for intake assessments
• Complete basic eligibility determination
• Complete clinical documentation in electronic health record

Skills

Systems navigation

Customer service

Communication

Education

Relevant associate degree or equivalent

Tools

Electronic Health Record

Job description

Access Specialist - Access & Intake

The Access Specialist serves as an ambassador for Howard Center and is often the first point of contact for new clients. In this role, the specialist answers incoming calls for individuals of all ages and diagnoses and helps create a welcoming, supportive first experience.

This position requires in-person work in South Burlington, VT.

The Access Specialist provides information, systems navigation, initial screening, basic eligibility determination and knowledge of services and schedules intake assessments.

This detail-oriented position is part of the Access and Intake program and offers the opportunity to work with a fun, close-knit team. The Access Specialist collaborates closely with Howard Center staff to deliver timely, seamless service and excellent customer support.

Responsibilities

• Establish professional relationships with clients and families seeking help
• Provide initial contact point for anyone contacting Howard Center
• Provide information about internal and external programs, resources and services
• Provide systems navigation
• Complete brief initial screening
• Schedule appointments for intake assessments
• Complete basic eligibility determination
• Complete clinical documentation in electronic health record

Requirements

• A combination of experience and education will be considered
• Two years experience working in human services
• Experience with systems navigation, diverse populations, and knowledge of the array of services available required

Structure

• Full time (37.5 hrs)
• AFSCME Union (dues will apply)
• Starting at $22.75/ hour
• We offer a competitive salary commensurate to experience

Benefits

• Generous time off starting at 36 days of combined time off per year for full-time employees (and increasing with years of service); pro-rated for positions 16 hours or more
• Comprehensive Health Insurance with 80% agency-paid premium support for individuals, couples, and families (pro-rated for part time). This Point of Service Plan features no deductible.
• Two Dental options, Vision Insurance, Employer 401(k) contributions, Employer Paid Life, AD&D, Short Term and Long Term insurance, Medical & Childcare Flexible Spending Account, Childcare Stipend, Employee Assistance Program, Employee referral program with financial payment, Discounted online undergraduate/graduate courses through Champlain, College truED, Award-winning workplace wellness program including physical fitness groups for staff, financial wellness incentives, and ongoing workplace wellness advocacy and education
• Voluntary benefits from local/international businesses: discounted gym memberships, mobile phone service, ski/snowboard passes, auto/home insurance, and more!
• Employee referral and sign on bonus is subject to Howard Center policy

Our Values

Clients are at the heart of our decision making. We are committed to individual and collective well-being and success. We are responsible stewards of the resources entrusted to us. We are steadfast in our practice and pursuit of excellence.

Howard Center is proud to be an Equal Opportunity Employer. The agency's culture and service delivery is strengthened by the diversity of its workforce. Minorities, people of color and persons with disabilities are encouraged to apply. EOE/TTY. Visit \"About Us\" to review Howard Center's EOE policy.