Access Service Representative

Northwell Health; New York (NY); On-site; USD 38,000 - 40,000; Full time

Job summary

Northwell Health in Staten Island, NY is hiring a patient admissions clerk responsible for admitting patients, collecting demographics and insurance information, and entering data into the hospital system. The role requires attention to accuracy and understanding of hospital policies.

You will verify insurance details, schedule registrations, and assist with billing processes while providing courteous service to patients and families.

Qualifications

• High School Diploma or equivalent, required.
• Prior customer service experience, required.
• Data entry skills (80 keystrokes per minute), required.

Responsibilities

• Admits patients to hospital and provides information regarding hospital regulations and policies.
• Conducts interviews to obtain demographics, insurance information etc. and enters data into hospital Patient Registration System.
• Communicates hospital's collection policy and collects deductibles and co-pay obligations.
• Obtains signatures on medical, legal and financial forms and forwards items to nursing unit/clinic.
• Maintains manual bed board and reconciles daily census to nursing units and notifies nursing unit of patient arrival.
• Contacts insurance carrier(s) to obtain information for billing and verifies patient insurance.

Skills

Data entry

Customer service

Interpersonal skills

Education

High School Diploma

Job description

• Internal Posting Start Date 05/08/2026
• Internal Posting End Date 05/13/2026
• Minimum Salary/Range* 27.3770
• Maximum Salary/Range* 29.3790
• Shift Variable
• Shift Begin Time 3:00 PM
• Shift End Time 11:00 PM
• Requisition Primary Location Staten Island, NY, United States

Job Description

Admits patients and provides information regarding hospital rules and regulations. Conducts interviews to obtain demographics and insurance information. Keys information into the Patient Registration System. Obtains appropriate signature on medical, legal and financial forms. Performs a variety of other clerical duties related to patient's admission, including but not limited to, verification of patients insurance information and prior account balances, preparation of patient's charts, and registration forms and addressograph plates.

Job Responsibility

• * Admits patients to hospital and provides information regarding hospital regulations and policies (i.e. Patient Bill of Rights, Health Care Proxy etc.).
• * Conducts interviews to obtain demographics, insurance information etc. and enters data into hospital Patient Registration System.
• * Communicates hospital's collection policy and collects deductibles and co-pay obligations.
• * Obtains appropriate signatures on medical, legal and financial forms. Prepares charts, registration forms, patient addressograph plates etc. Forwards required items to nursing unit/clinic.
• * Maintains manual bed board and reconciles daily census to nursing units. Notifies nursing unit of patients arrival and arranges to have patient escorted to their room.
• * Contacts insurance carrier(s) to obtain all information necessary for the successful billing of third party payors in certain departments (coordination of benefits, benefit coverage/limits, co-pay/deductible amounts, authorization, pre-certification and referral requirements etc.). Re-verifies insurance of recurring patients.
• * Performs financial assessments and Sliding Fee Scale Assessments of patients who are uninsured and/or are unable to meet their financial obligation to the hospital. Reevaluates sliding scale assignment annually.
• * Reconciles charge documents with patient logs and enters charges into the Patient Registration System.
• * Schedules patient for clinic visits, pre-admission testing, special tests and consultations, OR bookings and arranges patient transportation, as needed.
• * Responsible for answer telephone, maintaining files, sorting mail and keeping inventory of supplies. Informs manager of all activities, needs and problems.
• Performs related duties, as required.

*ADA Essential Functions

Job Qualification

• High School Diploma or equivalent, required.
• Prior customer service experience, required.
• Data entry skills (80 keystrokes per minute), required.
• Must pass Site training program within the normal probationary period. Communicate effectively in English (speaking and reading).

*Additional Salary Detail

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).

It is Northwell Health’s policy to provide equal employment opportunity and treat all applicants and employees equally regardless of their age, race, creed/religion, color, national origin, immigration status or citizenship status, sexual orientation, military or veteran status, sex/gender, gender identity, gender expression, disability, pregnancy, genetic information or genetic predisposition or carrier status, marital or familial status, partnership status, victim of domestic violence, sexual or other reproductive health decisions, or other characteristics protected by applicable law.

Northwell Health reserves the right to amend all terms of employment.