Patient Access Liaison 1 - Full Time

Nuvance; Danbury (CT); On-site; USD 27,000 - 30,000; Full time

Job summary

Danbury Hospital in Danbury, CT is seeking a Patient Access professional to facilitate a smooth, one-touch registration and scheduling experience for patients. You will collect demographic and financial information, verify insurance, determine patient liability, and assist with appointment management across multiple departments.

Working hours may include weekends/evenings/holidays; requires HS diploma with 2 years related experience, MS Word/Excel skills, and strong customer service.

Qualifications

• HS Diploma required with 2 years related experience; associate degree preferred.
• Experience in customer service and using MS Word/Excel.
• NAHAM certification within 1 year of hire is preferred.

Responsibilities

• Greet patients and check in; direct to appointment location; respect confidentiality.
• Respond to calls per customer service standards; reduce call metrics with best practices.
• Search and select patient records to maintain EMPI accuracy.
• Schedule appointments per protocols and contact patients to confirm details.
• Enter demographic and financial information for billing and payments.
• Verify insurance eligibility and obtain payor information as needed.
• Provide service cost estimates and discuss patient liability.
• Enter testing orders and understand coding and charge master.
• Obtain required signatures for consents/notifications.
• Maintain compliance with department policies and HIPAA requirements.
• Fulfill all compliance duties related to HIPAA, EMTALA, and Patient Bill of Rights.
• Perform other duties as assigned.

Skills

Customer service

MS Word

MS Excel

Organizational skills

Education

HS Diploma

Associate degree preferred

NAHAM certification within 1 year

Job description

Full-Time: Five 8-hour shifts with variable start times between 7:00am-10:30am, and variable end times between 3:30pm-7:00pm, including occasional Saturdays as needed. Holidays as needed.

Northwellis the largest not-for-profit health system in the Northeast, serving residents of New York and Connecticut with 28 hospitals, more than 1,000 outpatient facilities, 22,000 nurses and over 20,000 physicians. Northwell cares for more than three million people annually in the New York metro area, including Long Island, the Hudson Valley, Connecticut and beyond, thanks to philanthropic support from our communities. Northwell is New York State’s largest private employer with over 104,000 employees — including membersofNorthwell Health Physician Partners— who are working to change health care for the better.

Summary:

Facilitates patient flow through the system from scheduling through registration check in so that patients have a "one touch" registration/scheduling experience. Responsible for obtaining demographic and financial information to ensure accurate patient identification and identify and secure appropriate payment sources. Performs registration functions, insurance eligibility verification, patient liability collection, scheduling and admitting duties. Provides estimates for services when appropriate. Receives and processes patient financial liability payments. Working hours may include weekends, evenings, overnights and holidays.

Responsibilities:

• 1. Responsible for greeting patients and / or physicians, staff, co-workers and guests promptly and in a professional manner. Checks patients into the system and provides direction based on appointment location, financial clearance and counseling status. Acknowledges and assists patients with special needs and respects confidentiality.
• 2. Responds to telephone calls according to established customer service standards. Provides requested information to callers. When assigned to scheduling, contributes to reduction of abandoned call rate, length of calls, and average speed answered through use of best practices and workflow improvements.
• 3. Performs accurate search / selection of patient within the hospital system using the Patient Identification procedure to maintain the integrity of the Electronic Master Patient Indes (EMPI) and to ensure the accuracy of patient identification.
• 4. Accurately establishes and schedules appointments for services from patients directly or physician's offices following the designated protocols of the scheduling systems and clinical EMRs. May initiate contact to patients to obtain additional information or confirm scheduled appointments.
• 5. Performs registration functions in the system and enters accurate and complete demographic and financial information to aid in securing payment for services rendered.
• 6. Performs insurance eligibility verification and executes payor requirements as needed. Includes initiating eligibility transactions via the internet, contacting the payor to obtain billing information and authorization and scripts for service when appropriate.
• 7. Provides estimates for services when appropriate, communicates and actively solicits patient liability.
• 8. Enters testing orders in the appropriate system when necessary. Requires an understanding of coding, procedural protocols, and the charge description master.
• 9. Employee responsible to obtain signatures for all required organization, state and federal consents and / or notifications.
• 10. Responsible for remaining compliant, current, and knowledgeable with Department Policies and Procedures.
• 11. Fulfills all compliance responsibilities related to the position including HIPAA, EMTALA and Patient Bill of Rights.
• 12. Performs other duties as assigned.

Education Skills Experience:

Education: Required HS Diploma with minimum of 2 years job related experience. Associate degree with 6 months job-related experience - Preferred. Other Information: Minimum Experience of 1 year preferred in a job-related experience. Basic MS Word & MS Excel. Customer Service and organizational skills. Criteria Desired: National Association of Healthcare Access Management (NAHAM) certification within one year of hire.

Working Conditions:

• Manual: significant manual skills/motor coord & finger dexterity
• Occupational: Some occupational risk
• Physical Effort: Medium to Heavy effort. May exert up to 35 lbs. force
• Physical Environment: Some exposure to dirt, odors, noise, human waste, etc.

Company: Danbury Hospital
Org Unit: 268
Department: Patient Access
Exempt: No
Salary Range: $19.57 - $21.63 Hourly