Access Screener

Adult & Child Health; Indianapolis (IN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental coverage

Vision coverage

Retirement plan

Life insurance

Training program

Career advancement

Job summary

Adult & Child Health in Indianapolis seeks an Access Screener to help transition clients into System services and guide referrals to appropriate providers. You will collect demographics, insurance information, and service needs, ensuring accurate data entry in the EHR and timely follow-up.

The role requires a Bachelor’s degree in Health and Human Services or related field, strong communication, and a customer-service mindset.

Qualifications

• Bachelor’s degree required.
• Experience in client intake or screening preferred.
• Strong communication and data entry skills required.

Responsibilities

• Obtain information to determine if System has appropriate services for client/patient.
• Gather information regarding service needs, demographic, insurance and/or payer information.
• Represent the System and its values in a positive manner; be friendly, welcoming, and approachable.
• Collaborate with community partners and internal service lines to link clients with services via phone and email.
• Complete required documentation and data entry in the EHR and tracking tools.
• Monitor referrals and ensure timelines are met for follow-up.
• Meet established performance metrics: calls returned by 4:00 p.m., collaborative documentation, and referrals documented.
• Other duties as assigned by Program Leadership.

Skills

Basic computer skills

Strong organizational skills

Compassionate and assertive

Excellent oral and written comms

Customer service oriented

Education

Bachelor’s degree in Health and Human Services or related field

Tools

Microsoft Office

Job description

Job Description:Job Summary:The Access Screener assists in facilitating a smooth transition into System services for those who meet entrance criteria or to help ensure a positive experience for those referred to other providers.Essential Job Functions:Obtain appropriate information to determine if System has the appropriate services for client/patient.Gather information regarding service needs, demographic, insurance and/or payer information.Provide information to external resources based on client need/location.Represent the System and System’s values in a positive manner; being friendly, welcoming, and exhibiting a positive attitude at all times.Collaborate with community partners and internal service lines to link client/patient with appropriate services and support; communicate with internal lines and community partners via phone and email.Complete the System’s required documentation and data entry in a clear, accurate and timely fashion.Complete data entry in a clear, accurate and timely fashion in the Electronic Health Record (EHR) and other tracking tools.Ensure established timelines are met by monitoring/following up with referrals and/or staff.Meet established metrics assigned to position:Return of all calls received by 4:00 p.m. of the business day (goal > 95%)Collaborative documentation (goal > 95%)Documentation and follow up of incoming referral (goal 100%)Other duties as assigned by Program Leadership.Knowledge, Skills, and Abilities:Basic computer skills (Microsoft office)Strong organizational skillsCompassionate as well as assertiveExcellent oral and written communication skillsCustomer Service orientedExperience and Education Qualifications:Bachelor’s degree in Health and Human Services or related field.Supervisory Requirements:NoneEmployment Requirements:Successful completion of background check including criminal record, driving record, abuse/neglect and fingerprint check.Completion of New Hire Orientation at the beginning of employment.All training requirements including Relias at the beginning of employment and annually thereafter.Current driver’s license, acceptable driving record and current auto insurance.Physical Requirements:ADA Consideration - Sedentary work: Exerting up to 10 pounds of force occasionally (exists up the 1/3 of the time) and/or a negligible amount of force frequently (exists 1/3 to 2/3 of the time) to lift, carry, push, or pull, or otherwise move objects, including the human body. Repetitive movements of hands, fingers, and arms for typing and/or writing during work shift.Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.Position Perks & Benefits:Paid time off: full-time employees receive an attractive time off package to balance your work and personal lifeEmployee benefits package: full-time employees receive health, dental, vision, retirement, life, & moreTop-notch training: initial, ongoing, comprehensive, and supportiveCareer mobility: advancement opportunities/promoting from withinWelcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happinessBrightli is on a Mission:A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.We are an Equal Employment Opportunity Employer.Adult & Child Health is a Smoke and Tobacco Free Workplace.