Access Representative

Saint Peter's Healthcare System; New Brunswick (NJ); On-site; USD 35,000 - 50,000; Full time

Job summary

Saint Peter's Healthcare System is seeking an Access Representative to handle patient registration in the Emergency Department. This role involves collecting necessary information and payments, conducting interviews, and ensuring compliance with hospital policies. Ideal candidates will possess strong customer service skills, proficiency in keyboarding, and preferably be bilingual in Spanish and English. This position offers full-time, part-time, and per diem options, with varying shift schedules to accommodate needs.

Qualifications

• Ability to accurately type 25 words per minute.
• Strong computer keyboarding skills and experience with computer-based systems.
• Bilingual (Spanish/English) preferred.

Responsibilities

• Fulfill patient registration requirements and collect payment.
• Conduct professional interviews with patients and provide support.
• Assist medical practitioners and maintain accurate departmental logs.

Skills

Customer Service

Teamwork

Computer Keyboarding

Bilingual (Spanish/English)

Tools

MS Office

Job description

Access Representative
Emerg Dept Registration

The Access Representative will:

• Fulfill patient registration requirements of Admission, Outpatient, and Emergency Department including accurate collection and recording or required information.
• Obtain the legal signatures for consent for medical treatment in accordance with established Department and Hospital policy.
• Collect payment in full inclusive of co-payment and deposits.
• Conduct a confidential, professional interview with the patient or legal next of kin inclusive of an introduction, assessment of the patient/family member's emotional state.
• Provide concerned, informative, supportive dialogue.
• Ensure the patient understands of Hospital policies delineated on their rights Information is disseminated depending on patient needs.
• Arrange transportation for patients from the emergency department to the patient's home or facility from which they arrived.
• Coordinate transfers from the emergency department to outside facilities, if needed.
• Assist the medical practitioner with the completion of laboratory callbacks by contacting patients and calling in the order of prescriptions to the patient's desired pharmacy.
• Collect positive results of discharged patients and accurately logs each attempted call made to contact the patient including up to the use of mailing certified letters.
• File, fax, and archive completed callbacks for medical records.
• Transcribe physician orders and accurately 15% enter appropriate order and/or test into the clinical information system and demonstrate proficiency with downtime procedures.
• Answer telephones, direct calls appropriately following department guidelines.
• Maintain accurate, legible departmental logs. Keep unit desk supplies stocked.
• Complete paperwork from assigned shift and in unusual circumstances, as well as from previous shift. Inform next shift of incomplete assignments, pending communications and other pertinent/critical information.
• Attend and participate in all mandatory staff meetings, in-service education programs, seminars and on-the-job training programs as required.
• Participate in department performance improvement projects and hospital initiatives.

Requirements:

• Ability to accurately type 25 words per minute.
• Strong computer keyboarding skills and experience with computer-based systems, including MS Office.
• Ability to quickly learn in-house patient record system.
• Strong customer service and teamwork skills.
• Flexible and willing to work independently.
• Able to work weekends and holidays.
• Bilingual (Spanish/English) preferred.

Overnight Shift Schedule: 11 pm - 7:30 am + weekends rotation
Per diem - minimum of 2 (8hr) shifts per month - plus every other holiday (8hrs).
Part time - every other weekend 8hr shifts plus 2 (6.5hrs) shifts during the week.
Full Time - 40 hours a week

Evening Shift hours: 3 pm - 11:30 pm + weekends rotation
Per diem - minimum of 2 (8hr) shifts per month - plus every other holiday (8hrs).
Part time - every other weekend 8hr shifts plus 2 (6.5hrs) shifts during the week.
Full Time - 40 hours a week

Grade 112