Access Navigator: Mental Health & Referrals

Oaklandchn; Pontiac (MI); Hybrid; USD 43,000 - 54,000; Full time

Job summary

Oakland Community Health Network in Pontiac, MI seeks an Access Information and Referral Specialist to provide information and referrals for mental health, substance use disorders, and developmental disabilities. You will navigate the OCHN network, screen referrals, and facilitate warm transfers to clinicians.

Responsibilities include greeting visitors, managing referrals, coordinating communications, and ensuring short wait times.

Qualifications

• High school diploma or GED required; two years of related coursework preferred.
• Minimum two years of experience in human services, healthcare access, or related fields.
• Bilingual Spanish desirable; Bachelor’s in human services preferred.

Responsibilities

• Greet visitors at RCC in a warm, trauma-informed manner.
• Manage referrals via walk-ins, email, phones, and faxes; coordinate to clinicians.
• Serve as primary contact for hospitals, jails, courts, and referral sources.
• Coordinate communications for referrals, admissions, discharges, and appointments.
• Provide information and advocacy on the Access process.
• Complete documentation and warm transfers to clinicians.

Skills

Excellent communication

MS Office proficiency

Trauma-informed approach

Bilingual Spanish

Multidisciplinary teamwork

Access process knowledge

EMR documentation

Customer service

Education

High school diploma or GED

Two years of related coursework

Bachelor’s in human services (preferred)

Tools

MS Office – Word, Excel, Outlook

Electronic Medical Record (EMR)

Medicaid Look-Up tool

Job description

Oakland Community Health Network in Pontiac, MI seeks an Access Information and Referral Specialist to provide information and referrals for mental health, substance use disorders, and developmental disabilities. You will navigate the OCHN network, screen referrals, and facilitate warm transfers to clinicians.

Responsibilities include greeting visitors, managing referrals, coordinating communications, and ensuring short wait times.