Access Navigator, Access & Navigation, Full Time, Day

Valley Health System (New Jersey); Paramus (NJ); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Medical/dental/vision

Group life & AD&D

FSA & commuter benefits

Paid holidays & PTO

Tuition assistance

EAP

Retirement plan

Fitness center membership

Day care discounts

Job summary

Valley Health System (New Jersey) seeks an Access Navigator to serve as the primary contact in a high-volume call center, scheduling appointments and coordinating referrals for patients and families. You will facilitate access to services across VMG and The Valley Hospital, acting as a liaison to ensure continuity of care with empathy and efficiency.

The ideal candidate has healthcare experience, knowledge of medical terminology, and strong communication skills.

Qualifications

• Associates degree required; if no degree, 1 year as a BA in a VMG specialty office or 3 years Valley scheduling experience.
• Healthcare experience, including medical terminology and managed care, call center experience and 2-3 years of customer service strongly preferred.
• Must communicate effectively with diverse populations including patients, families and health care team.

Responsibilities

• Assist with scheduling appointments and coordinating referrals.
• Facilitate access to services within VMG and The Valley Hospital.
• Serve as liaison between referring providers, patients, and specialists to support continuity of care.
• Convert calls into scheduled appointments and drive service utilization.

Skills

Active listening

Empathy

Communication

Interpersonal skills

Detail oriented

Multitasking

Phone skills

Professional boundaries

Healthcare knowledge

Education

Associate degree

Job description

Position SummaryServes as the primary point of contact in a high-volume call center environment, providing exceptional customer service to patients, referring physicians, caregivers and the community. Assists with scheduling appointments, coordinating referrals, and facilitating access to services within VMG and The Valley Hospital. Ensures a seamless and positive patient experience by addressing inquiries with professionalism, empathy, and efficiency. Converts calls into scheduled appointments and service utilization while acting as a liaison between referring providers, patients, and specialists to support continuity of care.EducationAssociates degree required. In lieu of a degree a minimum of 1 year as a BA in a VMG specialty office or a minimum of 3 years in a Valley scheduling position.ExperienceHealth care experience, including medical terminology and managed care, call center experience and 2-3 years of customer service strongly preferred.SkillsThe Access Navigator must be able to: work cooperatively and communicate effectively with a wide range of individuals, including patients and family members from diverse socioeconomic and cultural backgrounds, health care professional colleagues and external health- and service-focused organizations. Employ active listening and remain solutions-oriented in interactions with patients, families and members of the health care team. Demonstrate empathy, integrity, honesty and compassion in difficult conversations. Apply insight and understanding about emotions and human responses to emotions to create and maintain positive interpersonal interactions. Apply knowledge of the difference in roles between clinically licensed and non-licensed professionals and act within professional boundaries. Ability to navigate the health care system in effort to obtain necessary information. Ideal candidate is self-motivated, demonstrates initiative and is extremely detail oriented. Demonstrates excellent communication, organizational, and interpersonal skills. Pleasant and professional phone skills with good diction, tone, and pace. Strong written and communication skills required including grammar and spelling. Ability to work quickly while making accurate decisions is required. Must be able to use general office equipment including multi-line telephone system.Job Location960 MacArthur Blvd Mahwah NJ Access & NavigationShiftDay (United States of America)BenefitsMedical/Prescription, Dental & Vision Discount Program (Full Time/Part Time Employees)Group Term Life Insurance and AD&D(Full Time Employees)Flexible Spending Accounts and Commuter Benefit PlansSupplemental Voluntary Benefits ( e.g. Short-term and Long-term Disability, Whole Life Insurance, Legal Support, etc.)6 Paid Holidays, Paid Time Off (varies), Wellness Time Off, Extended IllnessRetirement PlanTuition AssistanceEmployee Assistance Program (EAP)Valley Health LifeStyles Fitness Center Membership DiscountDay Care Discounts for Various Daycare FacilitiesSalaryJoining Valley Health System means becoming part of a dedicated team that values the highest quality of care in a supportive environment. In our commitment to high performance and reliability, we encourage and recognize exceptional individual performance through our industry leading compensation practices including a starting salary and benefits in accordance with your role, experience, education, and licensure. Actual individual salaries vary depending on these factors. The salary listed does not include other forms of compensation or benefits.Pay Range: $24.14 - $30.17 (per hour)EEO StatementValley Health System does not discriminate on the basis of ancestry, age, atypical hereditary cellular or blood trait, civil union status, color, creed, disability, domestic partnership, gender, gender identity or expression, familial status, genetic information, liability for service in the Armed Forces of the United States, marital status, medical condition or illness, mental or physical handicap, national origin, nationality, perceived disability, pregnancy, race, refusal to submit to genetic testing or make available results of such tests, religion, sex, sexual orientation, veteran’s status or any other protected basis, in accordance with all applicable Federal, State and Local laws. This applies to all areas of employment, including recruitment, hiring, training and development, promotion, transfer, termination, layoff, compensation, benefits, social and recreational programs, and all other conditions and privileges of employment.