Access Navigator

LIGHTSHARE BEHAVIORAL WELLNESS & RECOVERY; Town of Florida (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Lucrative vacation time

Mental Wellness Days

Medical/dental/vision coverage

401K

Job summary

Lightshare Behavioral Wellness & Recovery is seeking an Access Navigator to guide individuals through complex systems and ensure timely access to services. You will assess needs, identify barriers, and coordinate with internal teams and external partners to streamline access and referrals.

Strong communication, organization, and problem-solving are essential, along with a customer-focused approach to equity.

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Experience in case management, social services, healthcare navigation, or related field.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.
• Proficiency with basic computer applications and data entry.

Responsibilities

• Assess client needs and eligibility for programs and services.
• Provide information and guidance on resources and access procedures.
• Coordinate with internal teams and external partners to deliver services.
• Maintain records of client interactions, referrals, and outcomes.
• Advocate to overcome barriers and ensure equitable access.
• Monitor client progress and follow up to ensure successful navigation.
• Participate in process improvements to enhance access.

Skills

Communication skills

Organizational skills

Problem-solving

Collaboration

Technical proficiency

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Tools

Basic computer applications

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Access Navigator

Full Time Professional Sarasota, FL, US

6 days ago Requisition ID: 2377

Embracing Lightshare's mission, vision and our five Pillars is important for our work at Lightshare. Our five pillar embrace the following:: Compassion (show empathy and genuine care for the well-being of our colleagues, the people we serve and our community); Acceptance (create an environment where everyone feels valued and included; foster creativity through the richness of our differences); Respect (treat every individual with dignity, courtesy and consideration; value the opinions and contributions of others); Empowerment (take ownership of your work, seek growth opportunities to reach your full potential and actively contribute to our success); Stewardship (responsibly manage the resources and assets entrusted to us).

Benefits available to our employees:

Lucrative vacation time – 168 hours

Mental Wellness Days – 3 days

Medical insurance, prescription tools, dental, vision, mental health, wellness programs, EAP, life and ADD and the ability to participate in a 401K, Supplemental – accident, hospital indemnity and critical illness.

There are positions have three different schedules:

• Monday–Friday: 7:00 AM–3:00 PM
• Monday–Friday: 11:00 PM–7:00 AM

Saturday & Sunday: 16 hours each day

About the Role:

The Access Navigator plays a critical role in guiding individuals through complex systems to ensure they receive timely and appropriate access to services and resources. This position focuses on understanding client needs, identifying barriers to access, and coordinating with multiple stakeholders to facilitate solutions. The Access Navigator acts as a liaison between clients and service providers, advocating for equitable access and helping to streamline processes. Success in this role results in improved client satisfaction, reduced delays, and enhanced overall service delivery. Ultimately, the Access Navigator contributes to creating a more inclusive and accessible environment for all individuals seeking assistance.

Minimum Qualifications:

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Experience in case management, social services, healthcare navigation, or a related field.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.
• Proficiency with basic computer applications and data entry.

Preferred Qualifications:

• Bachelor’s degree in social work, public health, or related discipline.
• Experience working with diverse populations and understanding of cultural competency.
• Familiarity with healthcare systems, insurance processes, or community resource networks.
• Certification in patient navigation or related professional training.
• Bilingual abilities or proficiency in a second language.

Responsibilities:

• Assess client needs and eligibility for various programs and services.
• Provide clear information and guidance to clients regarding available resources and access procedures.
• Coordinate with internal teams and external partners to facilitate service delivery and resolve access issues.
• Maintain accurate records of client interactions, referrals, and outcomes.
• Advocate on behalf of clients to overcome systemic barriers and ensure equitable access.
• Monitor and follow up on client progress to ensure successful navigation through service systems.
• Participate in continuous improvement initiatives to enhance access processes and client experience.

Skills:

The Access Navigator uses strong communication skills daily to clearly explain complex information and build trust with clients from diverse backgrounds. Organizational skills are essential for managing caseloads, tracking referrals, and ensuring timely follow-up. Problem-solving abilities help navigate systemic barriers and identify creative solutions to access challenges. Collaboration skills enable effective coordination with internal teams and external partners to streamline service delivery. Additionally, proficiency with technology supports accurate documentation and efficient management of client information.

Lightshare Behavioral Wellness & Recovery is an Equal Employment Opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law.

Lightshare provides reasonable accommodations to qualified individuals with disabilities during the application and hiring process. If you require an accommodation to apply, please contact Human Resources.

All employment decisions are based on qualifications, merit, business needs, and other lawful considerations.