Access Manager

Jobtailor; Altoona (PA); On-site; USD 60,000 - 80,000; Full time

Job summary

Jobtailor in Altoona, PA invites a focused admissions coordinator to oversee bed management, discharge planning, and intake for residential programs. You will ensure census accuracy, analyze occupancy trends, and collaborate with clinical and operations teams to optimize capacity utilization.

The role requires ASAM knowledge, data analytics capability, strong leadership, and excellent communication. This full‑time position emphasizes quality, confidentiality, and continuous improvement in a

Qualifications

• Bachelor’s degree or higher in a human services field.
• Experience in a health or human services agency, preferably in a drug and alcohol setting.
• Knowledge of admissions, access, assessment, utilization, case management, and bed management processes.
• Knowledge of ASAM criteria and other applicable assessment and level‑of‑care criteria.
• Ability to collect, aggregate, analyze, and report data.
• Ability to identify quality concerns and potential risks and escalate them appropriately.
• Strong leadership, consultation, and staff training skills.
• Excellent oral, written, interpersonal, and social communication skills.
• Strong organizational and time‑management skills.
• Ability to communicate effectively with individuals from diverse backgrounds.
• Ability to gather and analyze information, identify solutions, and solve problems.
• Ability to manage crisis situations and respond appropriately.
• Ability to exercise objective and ethical decision‑making.
• Ability to remain calm and decisive during challenging situations.
• Ability to adapt to changing organizational and operational needs.
• Ability to foster collaboration and support continuous improvement.
• Ability to maintain professionalism, confidentiality, and sound judgment.
• Completion of all required trainings designated by the company and accreditation/licensing entities.
• Ability to use computers, office equipment, admissions and bed management systems, telephones, virtual meeting platforms, and other office technology.
• Ability to occasionally lift or move up to 25 pounds and seldom lift or move up to 50 pounds.

Responsibilities

• Coordinate placement of admissions and transfers according to clinical standards and guidelines.
• Oversee daily census management and monitor volumes to support capacity utilization.
• Lead discharge planning and coordinate safe, timely transitions of care.
• Coordinate and optimize intake and placement for residential programs.
• Manage client transfers according to approved protocols.
• Develop, implement, and evaluate bed management processes.
• Collect, analyze, and communicate data to support decision‑making and process improvement.
• Support access, assessment, transportation, and case management functions.
• Ensure accuracy of bed management systems and bed availability information.
• Collaborate with departments, facilities, and external stakeholders.
• Consult with and train staff across departments and facilities.
• Identify and eliminate quality concerns and potential risks.
• Review assessment outcomes for appropriate level‑of‑care recommendations per ASAM.
• Perform other duties as assigned.
• Provide leadership, consultation, training, and coordination without direct supervisory responsibilities unless assigned.

Skills

Admissions Coordination

Bed Management

Data Analysis

Crisis Management

Quality Concern Identification

Education

Bachelor’s degree or higher in a human services field

Tools

Bed Management Systems

Office Technology

Virtual Meeting Platforms

Job description

Responsibilities

• Coordinate placement of admissions and transfers according to clinical standards and guidelines
• Oversee daily census management, monitor admission, transfer, and discharge volumes, maintain census accuracy, analyze occupancy trends, and support capacity utilization
• Lead discharge planning and coordinate safe, timely transitions of care
• Coordinate and optimize intake and placement processes for residential programs
• Manage client transfers according to approved protocols
• Develop, implement, and evaluate bed management processes
• Collect, analyze, and communicate data to support operational decision‑making and process improvement
• Support organizational access, assessment, transportation, and case management functions
• Ensure accuracy of bed management systems and bed availability information
• Collaborate with departments, treatment programs, facilities, Community Relations, and external stakeholders
• Consult with and train staff across departments and facilities
• Identify and eliminate quality concerns and potential risks
• Review assessment outcomes to ensure appropriate level‑of‑care recommendations based on ASAM and applicable criteria
• Perform other duties as assigned
• Provide functional leadership, consultation, training, and coordination without direct supervisory responsibilities unless assigned

Requirements

• Bachelor’s degree or higher in a human services field required
• Experience in a health or human services agency, preferably in a drug and alcohol setting
• Knowledge of admissions, access, assessment, utilization, case management, and bed management processes
• Knowledge of ASAM criteria and other applicable assessment and level‑of‑care criteria
• Ability to collect, aggregate, analyze, and report data
• Ability to identify quality concerns and potential risks and escalade them appropriately
• Strong leadership, consultation, and staff training skills
• Excellent oral, written, interpersonal, and social communication skills
• Strong organizational and time‑management skills
• Ability to communicate effectively with individuals from diverse backgrounds
• Ability to gather and analyze information, identify solutions, and solve problems
• Ability to manage crisis situations and respond appropriately
• Ability to exercise objective and ethical decision‑making
• Ability to remain calm and decisive during challenging situations
• Ability to adapt to changing organizational and operational needs
• Ability to foster collaboration and support continuous improvement
• Ability to maintain professionalism, confidentiality, and sound judgment
• Completion of all required trainings designated by the company and accreditation/licensing entities
• Ability to use computers, office equipment, admissions and bed management systems, telephones, virtual meeting platforms, and other office technology
• Ability to occasionally lift or move up to 25 pounds and seldom lift or move up to 50 pounds

Core Competencies

Demonstrates expertise in admissions, transfer coordination, and bed management processes, with a strong focus on data analysis and operational decision‑making. Proven ability to lead discharge planning and ensure compliance with ASAM criteria while fostering collaboration across departments.

Highest‑signal resume keywords

• Admissions Coordination
• Bed Management Processes
• ASAM Criteria Knowledge
• Data Analysis and Reporting
• Leadership and Staff Training

ATS Optimization Keywords

Hard Skills

• Admissions Processes
• Bed Management
• Data Collection and Analysis
• Crisis Management
• Quality Concern Identification

Soft Skills

• Strong Leadership Skills
• Excellent Communication Skills
• Organizational Skills
• Problem‑Solving Skills
• Interpersonal Skills

Industry Keywords

• Human Services
• Health Agency Experience
• Case Management
• Utilization Management
• Transfer Protocols

Tools & Technologies

• Bed Management Systems
• Office Technology
• Virtual Meeting Platforms