Front Desk/Access Device Coordinator

Group Jazz; Thousand Oaks (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

PMP is seeking a Front Desk & Access Device Coordinator to manage access systems, coordinate moves, and handle inquiries from homeowners, tenants, and vendors in Ventura, CA. You will be the first point of contact at the front desk and ensure smooth operations across clubhouse and gate access programs.

The ideal candidate has strong customer service skills, excellent communication, and proficiency with Microsoft Office.

Qualifications

• High School Diploma or GED required.
• Exceptional customer service mindset.
• Strong written and verbal communication.
• Ability to multi-task and meet deadlines.
• Proficient with Microsoft Word, Excel, Outlook.

Responsibilities

• Clubhouses: book, track applications, collect funds, issue keys, coordinate janitorial and/or security, and refund deposits.
• Moves: book, track applications, collect funds, coordinate with security and refund deposits.
• Travel to communities to oversee moves as needed.
• Billing: log all moves, clubhouses and welcome packages for monthly billing.
• Maintain all access devices, program and distribute.
• Run access device reports for Community Managers as requested.
• Manage and maintain all directories including processing changes, additions and set-up new communities.
• Create developer welcome packages as requested.
• Process escrow ownership changes for Community Managers as requested.
• Manage entry systems and troubleshoot login issues for homeowners on Gatekey.
• Process all board member reimbursements.
• Maintain website guest lists.
• Assist clients in a professional and friendly manner.

Skills

Customer service

Communication skills

Multitasking

Microsoft Office

Education

High School Diploma

Tools

Microsoft Office

Job description

Become the Best Part of PMP Management!

PMP is seeking a motivated, detailed, communicative, and personable professional to join our team as a

Ventura, CA.

Who We Are

Property Management Professionals LLC. (PMP) is an industry-leading association management firm providing innovative products and extraordinary services to common interest developments throughout California, Utah, and Texas. We are proud to offer a personalized, boutique level of service to our association clients, backed by the scale and resources of Odevo, one of the world’s largest resident services companies. We are proud to be privately owned, locally independent, and passionately committed to elevating the lifestyle experience for the communities we serve.

Become the Best Part of PMP Management!

PMP is seeking a motivated, detailed, communicative, and personable professional to join our team as a Front Desk Access Device Coordinator in Ventura, CA.

Who We Are

Property Management Professionals LLC. (PMP) is an industry-leading association management firm providing innovative products and extraordinary services to common interest developments throughout California, Utah, and Texas. We are proud to offer a personalized, boutique level of service to our association clients, backed by the scale and resources of Odevo, one of the world’s largest resident services companies. We are proud to be privately owned, locally independent, and passionately committed to elevating the lifestyle experience for the communities we serve. We are one of the fastest (organically) growing association management firms in each of our respective markets. Our company’s growth coupled with the depth and breadth of our network creates a uniquely rare opportunity for professional growth. Additionally, our people‑centric culture allows us to attract and retain the industry’s top talent and has served as one of our primary competitive advantages over the past two decades.

About

To learn more about PMP, our unique approach to community management, and our people‑centric culture, you’re invited to visit us online at www.pmpmanage.com visit our social media platforms:

Instagram/pmpmanage facebook/pmpmanage linkedin/company/pmpmanagement

Who We’re Looking For

PMP is looking for energetic, passionate, personable, and detail-oriented professionals to join our growing team. The right candidate will embrace change, celebrate innovation, and have an unwavering passion for providing extraordinary customer service to our valuable clients.

Position Description:

The Front Desk & Access Device Coordinator is primarily responsible for maintaining all access devices and programs, manage and oversee moves, and assist all (& related) calls from various sources including homeowners, tenants, property managers and local vendors services our communities. This position is responsible for multiple inquiries including (but not limited to) Moves, Gates, and Clubhouses inquiries and billing and other HOA/property management related tasks. This position will also be the first point of contact at our front desk.

Responsibilities

• Clubhouses: Book, track applications, collect funds, distribute keys, coordinate janitorial and/or security and refund deposits
• Moves: Book, track applications, collect funds, coordinate with security and refund deposits
• Travel to communities to oversee moves as needed
• Billing: log all moves, clubhouses and welcome packages for monthly billing
• Maintain all access devices, program and distribute
• Run access device reports for Community Managers as requested
• Manage and maintain all directories including processing changes, additions and set-up new communities
• Create developer welcome packages as requested
• Process escrow ownership changes for Community Managers as requested
• Manage entry systems and troubleshoot login issues for homeowners on Gatekey
• Process all board member reimbursements
• Maintain website guest lists
• Assist all clients (homeowners, vendors, board members & fellow employees) in a professional and friendly manner
• Access device inventory and organization
• Special projects & tasks as assigned
• Other duties as assigned

Requirements

• High School Diploma or GED required
• A drive to provide extraordinary customer service
• Ability to perform under deadlines and pressure
• Ability to multi-task in a fast-paced environment
• Motivated and self-starter
• Ability to build rapport with clients
• Excellent written and verbal communication skills
• Proficient in Microsoft Word, Excel, Outlook and Windows

Knowledge, Skills & Abilities

• Excellent computer abilities to navigate our care systems, as well as Microsoft Office
• Strong problem-solving skills
• Basic data-entry and typing skills
• Basic mathematical abilities
• Stable employment record
• Regular, predictable attendance
• Schedule flexibility to work 40 hours per week Monday-Friday
• Ability to effectively communicate in a respectful and assertive manner
• Willingness to submit and pass a background check
• Ability to feel comfortable sitting for most of an 8-hour shift