Access Coordinator II, Hematology Oncology

Christiana Care Health Services, Inc.; Newark (DE); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Paid Time Off

Tuition Reimbursement

Parental Leave

Retirement plans

Job summary

ChristianaCare Health Services, Inc. seeks an Access Coordinator II in Newark, DE to coordinate patient care across the practice, hospital and specialty teams.

You will obtain referrals, verify insurance, and coordinate financial support while communicating via Vocera and the Patient Portal to ensure a positive patient experience. Responsibilities include coordinating referrals, authorizations, and scheduling, as well as front-office duties and EMR documentation.

Qualifications

• High School Graduate or Equivalent.
• 2 years’ experience in a medical office practice setting is required; 3 years’ experience is preferred.

Responsibilities

• Obtaining and tracking referrals, verifying and documenting insurance coverage, coordinating financial support as needed.
• Managing ongoing communication through Vocera and the Patient Portal and coordinating with patients, provider offices, and hospital staff.

Education

High School Graduate or Equivalent

Job description

Job Details ChristianaCare's Hematology Oncology Department in Newark, DE is seeking a detail-oriented, adaptable, and highly organized Access Coordinator II. ChristianaCare Oncology Hematology is located within the Helen F. Graham Cancer Center & Research Institute at 4701 Ogletown Stanton Road, Suite 2300 in Newark, Delaware. ChristianaCare Oncology Hematology is a top provider of cancer and blood disorders, including leukemia, lymphoma, multiple myeloma, and malignant/solid tumor cancers in various body parts. Join a team of experienced surgeons and physicians offering advanced treatments for blood, brain, breast, lung, and pancreatic cancers using the latest research and therapies. ChristianaCare Oncology Hematology provide comprehensive support, including educational programs, social services, and nutritional guidance to support physical, emotional, and spiritual well-being. Hematology Oncology | ChristianaCare This position coordinates patient care across the practice, referring providers, hospital and specialty teams, and patients to ensure a timely and positive care experience. Responsibilities include obtaining and tracking referrals, verifying and documenting insurance coverage, coordinating financial support as needed. The role also manages ongoing communication through Vocera and the Patient Portal and maintains effective coordination with patients, provider offices, and hospital staff.

Why You’ll Love Working at ChristianaCare

• Comprehensive, First‑Day Health Coverage: Comprehensive first‑day coverage, including medical, dental, vision, and life insurance.
• Caregivers earning under $50,000 pay $0 in paycheck premiums for medical and prescription coverage.
• Enjoy low deductibles, plus $0 copays for unlimited primary care (in‑office or virtual) with ChristianaCare providers and unlimited urgent care visits at GoHealth facilities.
• Generous Paid Time Off Enjoy 32 days of PTO each year, including 7 major holidays, with options to roll over or cash out unused time.
• Tuition Reimbursement for Career Growth Advance your education with up to $5,250 per year in tuition reimbursement.
• Grow Your Family with Confidence We’re here to support every step of your journey to parenthood—whatever that looks like for you. From advanced fertility care through Progyny to free maternity education and support, plus up to $5,000 in adoption assistance, our benefits are designed to help you build your family with confidence and care.
• Paid Parental Leave Receive 12 weeks of paid parental leave to support your growing family, after one year of service.
• Retirement Planning & Financial Well-Being Access two retirement plans, including a 403(b) with up to a 50% match and a company-funded contribution of 3%–5% based on service. Plus, take advantage of free financial coaching, counseling, and budgeting support.

Work Schedule: Monday-Friday, 8:00am- 4:30pm

Duties / Responsibilities:

Responsibilities include obtaining and tracking referrals, verifying and documenting insurance coverage, coordinating financial support as needed. The role also manages ongoing communication through Vocera and the Patient Portal and maintains effective coordination with patients, provider offices, and hospital staff.

This role supports coordinated patient care by working closely with referring physicians, hospital providers, and multidisciplinary care teams. Responsibilities include managing new and urgent patient workflows, verifying insurance coverage, coordinating referrals and authorizations, scheduling appointments and follow‑up care, and supporting patient communication through phone, patient portal, and Vocera. The position also performs front‑office administrative duties such as checking patients in and out, answering phones, maintaining accurate documentation in EMR systems, and supporting daily operational and quality activities to ensure an efficient and positive patient experience.

Position Qualifications:

• High School Graduate or Equivalent.
• 2 years’ experience in a medical office practice setting is required; 3 years’ experience is preferred.

Hourly Pay Range: $20.24 - $30.36

Post End Date Sep 24, 2026

EEO Posting Statement

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status or any other characteristic protected under applicable federal, state or local law.

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/ Christiana Hospital, Newark, Delaware.

This 1,007-bed, 1.3-million-square-foot modern facility provides a level of care only available in large-scale teaching hospitals. Christiana Hospital includes Delaware's only Level-I Trauma center (as verified by the American College of Surgeons), which is prepared to handle the most extreme medical emergencies. In fact, it is the only Level-I Trauma center on the East Coast corridor between Baltimore and Philadelphia. Christiana Hospital has also been nationally recognized in U.S. News & World Report's Best Regional Hospitals rankings as #1 in Delaware and #3 in the Philadelphia metro area, plus High Performing in 9 Adult Procedures/Conditions.