Access Coordinator I - Division of Plastic Surgery

Children's Hospital of Philadelphia; Philadelphia (Philadelphia County); On-site; USD 45,000 - 60,000; Full time

Job summary

Children's Hospital of Philadelphia seeks a dedicated individual to serve as a single point of contact for patients and families. This role involves complex scheduling, customer service, and coordination of care. Ideal candidates will have experience in healthcare and strong organizational skills.

Qualifications

• 5 years related experience in a healthcare setting required.
• 3 years scheduling experience required.

Responsibilities

• Fielding phone calls and scheduling requests.
• Coordinating appointments and complex care.
• Providing excellent customer service.

Skills

Organizational Skills

Communication Skills

Customer Service

Interpersonal Skills

Conflict Resolution

Education

High School Diploma / GED

Bachelor's Degree

Tools

EPIC

Job description

SHIFT:

Day (United States of America)

Seeking Breakthrough Makers

Children’s Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care—and your career.

CHOP’s Commitment to Diversity, Equity, and Inclusion

CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children. We strongly encourage candidates of all races, colors, ethnicities, religions, perspectives, sexes, backgrounds, and lived experiences to apply.

A Brief Overview
This position serves as the single point of contact for patients and their families and must strive to meet the benchmark of "one call does it all." Responsibilities include: fielding phone calls and in person patient scheduling requests, monitoring and processing all online requests from patients/families, follow up appointments, second opinions, and tracking internal and external referral sources. Must be able to handle complex scheduling with multiple providers located at Philadelphia campus and/or community Specialty Care locations. Required to assist patient/family with obtaining all clinical information and records needed for initial visit and diagnostic work up prior to initial visit. Must be proficient in EPIC and enter accurate patient demographics, including verification of insurance coverages for patient. This position will also provide cross coverage for other access coordinators within department when needed.

What you will do

• Answer referral calls from physicians and families, respond to orders and in person scheduling requests
• Completes intake interview with family or referring physician to gather required information regarding patient demographics and insurances. Coordinates with all appropriate resources to schedule appointments, procedures, and coordination of complex care.
• Inform referring physician and/or family about next steps and what is required for visit to CHOP
• Coordinates appointment scheduling with access schedulers as needed based on department scheduling guidelines.
• Demonstrates and delivers excellent customer service to all (providers, hospital staff, families, and patients).
• Other tasks as required by Supervisor and/or Manager

Education Qualifications

• High School Diploma / GED Required
• Bachelor's Degree Preferred

Experience Qualifications

• working in a healthcare environment, complex scheduling experience Required and
• At least five (5) years related experience in a healthcare setting; Experience with database maintenance Preferred
• At least three (3) years scheduling experience Required

Skills and Abilities

• Individual must be organized, dependable, and able to make independent judgments
• Excellent telephone and written communication skills
• Proficiency in computer skills; preferred Epic knowledge
• High level of interpersonal skills
• Ability to diffuse high stress situations and conflict resolution
• Requires high commitment to customer service
• Excellent knowledge of insurance verification/ authorization processes.
• Experience with complex scheduling

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, professionals working onsite—at any CHOP location, for any portion of time—must be vaccinated for COVID-19. Learn more.

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