Access Coordinator I - Division of Otolaryngology

Davita Inc.; Philadelphia (Philadelphia County); On-site; USD 10,000 - 60,000; Full time

Job summary

Children's Hospital of Philadelphia (CHOP) is seeking an Access Coordinator to manage patient scheduling and communication. This role is crucial in ensuring efficient access to healthcare services while maintaining high standards of customer service. Candidates should possess strong organizational, communication, and scheduling skills, and a background in healthcare. Join CHOP and be part of a diverse and dedicated team committed to advancing pediatric care.

Qualifications

• Experience with complex scheduling and healthcare environment is essential.
• At least 5 years in healthcare and 3 years in scheduling required.
• Strong commitment to customer service.

Responsibilities

• Serve as the main contact for patient scheduling and inquiries.
• Coordinate appointments and ensure comprehensive patient information.
• Provide excellent customer service to patients and families.

Skills

Organizational skills

Communication skills

Customer service

Interpersonal skills

Education

High School Diploma / GED

Bachelor's Degree

Tools

EPIC

Job description

SHIFT:

Day (United States of America)

Seeking Breakthrough Makers

Children's Hospital of Philadelphia (CHOP) offers countless ways to change lives. Our diverse community of more than 20,000 Breakthrough Makers will inspire you to pursue passions, develop expertise, and drive innovation.

At CHOP, your experience is valued; your voice is heard; and your contributions make a difference for patients and families. Join us as we build on our promise to advance pediatric care-and your career.

CHOP's Commitment to Diversity, Equity, and Inclusion

CHOP is committed to building an inclusive culture where employees feel a sense of belonging, connection, and community within their workplace. We are a team dedicated to fostering an environment that allows for all to be their authentic selves. We are focused on attracting, cultivating, and retaining talent who can help us deliver on our mission to be a world leader in the advancement of healthcare for children. We strongly encourage candidates of all races, colors, ethnicities, religions, perspectives, sexes, backgrounds, and lived experiences to apply.

A Brief Overview
This position serves as the single point of contact for patients and their families and must strive to meet the benchmark of "one call does it all." Responsibilities include: fielding phone calls and in person patient scheduling requests, monitoring and processing all online requests from patients/families, follow up appointments, second opinions, and tracking internal and external referral sources. Must be able to handle complex scheduling with multiple providers located at Philadelphia campus and/or community Specialty Care locations. Required to assist patient/family with obtaining all clinical information and records needed for initial visit and diagnostic work up prior to initial visit. Must be proficient in EPIC and enter accurate patient demographics, including verification of insurance coverages for patient. This position will also provide cross coverage for other access coordinators within department when needed.

What you will do

• Answer referral calls from physicians and families, respond to orders and in person scheduling requests
• Completes intake interview with family or referring physician to gather required information regarding patient demographics and insurances. Coordinates with all appropriate resources to schedule appointments, procedures, and coordination of complex care.
• Inform referring physician and/or family about next steps and what is required for visit to CHOP
• Coordinates appointment scheduling with access schedulers as needed based on department scheduling guidelines.
• Demonstrates and delivers excellent customer service to all (providers, hospital staff, families, and patients).
• Other tasks as required by Supervisor and/or Manager

Education Qualifications

• High School Diploma / GED - Required
• Bachelor's Degree - Preferred

Experience Qualifications

• Work in a healthcare environment, complex scheduling experience - Required and
• At least five (5) years related experience in a healthcare setting; Experience with database maintenance - Preferred
• At least three (3) years scheduling experience - Required

Skills and Abilities

• Individual must be organized, dependable, and able to make independent judgments
• Excellent telephone and written communication skills
• Proficiency in computer skills; preferred Epic knowledge
• High level of interpersonal skills
• Ability to diffuse high stress situations and conflict resolution
• Requires high commitment to customer service
• Excellent knowledge of insurance verification/ authorization processes.
• Experience with complex scheduling

To carry out its mission, CHOP is committed to supporting the health of our patients, families, workforce, and global community. As a condition of employment, professionals working onsite-at any CHOP location, for any portion of time-must be vaccinated for COVID-19. Learn more.

EEO / VEVRAA Federal Contractor | Tobacco Statement

SALARY RANGE:

$24.87 - $31.09 Hourly

Salary ranges are shown for full-time jobs. If you're working part-time, your pay will be adjusted accordingly.

-------------------

At CHOP, we are committed to fair and transparent pay practices. Factors such as skills and experience could result in an offer above the salary range noted in this job posting. Click here for more information regarding CHOP's Compensation and Benefits.