Access Coordinator

Northwestern University; Chicago (IL); Remote; USD 70,000 - 72,000; Full time

Benefits offered by this job

Health care plans

Tuition discounts

Flexible work arrangements

Job summary

AccessibleNU at Northwestern University seeks an Access Coordinator to specialize in the ADA accommodation process for students. This remote role involves meetings with students, reviewing documentation, and determining accommodations with campus leaders and faculty.

Excellent knowledge of disability regulations and strong communication are essential. The position collaborates across departments, leads trainings, and helps ensure compliance with federal, state, and local disability laws while

Qualifications

• Bachelor’s degree in higher education administration or related field.
• Minimum 1 year related experience in the postsecondary environment with students with disabilities.
• Knowledge of the ADAAA, Section 504, Section 508 and their application to accommodation determination.

Responsibilities

• Maintains a full caseload of students and provides ongoing support for undergraduate, graduate, professional, and online students.
• Reviews and processes incoming accommodation requests, ensuring a prompt, thorough, and equitable response.
• Ensures accommodation determinations align with relevant laws, policies, and university procedures.
• Generates creative and practical solutions for off-site placements and diverse student needs.
• Uses AIM to maintain confidential files, schedule appointments, and document communications.

Skills

Problem solving

Facilitation

Communication

Conflict mediation

Time management

Independent judgement

Team collaboration

Adaptability

Education

Bachelor’s degree in higher education administration

Master’s degree in higher education administration

Tools

AIM database

Job description

Department: AccessibleNU Salary/Grade: EXS/6

About AccessibleNU

AccessibleNU (ANU) is responsible for the academic and on-campus housing accommodation determination and coordination process for students with disabilities. Northwestern University recognizes disability as an essential aspect of our campus, and as such, we actively collaborate with faculty, staff, and students to achieve access goals.

Mission

AccessibleNU supports and empowers students with disabilities by collaborating with the Northwestern community to ensure full participation in the academic learning environment.

Job Summary

The Access Coordinator position serves as a subject matter expert on the academic and on-campus housing ADA reasonable accommodation request process for students. The Access Coordinator role is a remote position. Utilizing a thorough and timely process, daily functions include meeting with students with disabilities, reviewing medical and supplemental documentation, evaluating and determining requests for accommodations, and creating and maintaining case notes. The role collaborates with other ANU staff, coordinates with faculty, academic department leaders, and other campus liaisons, and leads campus trainings and outreach events. The Access Coordinator position ensures institutional compliance with federal, state, and local disability regulations.

Pay Range

The salary range for the Access Coordinator position is $70,000 to $71,890, depending on experience, skills, and internal equity.

Principal Accountabilities

• Maintains a full caseload of students and provides ongoing support for undergraduate, graduate, professional, and online students.
• Reviews and processes incoming accommodation requests, ensuring a prompt, thorough, and equitable response to each request: Interprets disability documentation including medical, educational, and/or psychological assessments. Conducts accommodation meetings to gather additional information. Cross-analysis to determine reasonable accommodations.
• Ensures accommodation determinations align with ANU process and procedures, the Americans with Disabilities Act (as amended), Sections 504 and 508 of the Rehabilitation Act, state and local disability regulations, the Fair Housing Act, relevant caselaw and legal guidance, and University policies and procedures.
• Generates creative and practical solutions to address current and emerging needs, including accommodations for students in off-site placements such as clinical settings, internships, practicums, and experiential learning environments.
• Uses office database (AIM) to maintain student files including: sending accommodation emails, maintaining confidential documentation, scheduling appointments, case noting, and documenting communications with students and university personnel regarding the accommodation process.
• Engages with faculty, academic department leaders, and staff to facilitate difficult conversations and coordinate and implement complex accommodations (e.g. flexibility with attendance and deadlines, classroom relocation, furniture placement, clinical arrangements, qualifying exam accommodations, adjustments to program requirements, etc.) while upholding essential course and programmatic requirements and/or technical standards.
• Provides consultation services, information meetings, presentations, trainings, outreach events, and programming with respect to University disability accommodation processes, definitions, perspectives, implications, applications of professional research, and local, state, and federal laws as requested.
• Participates in developing and implementing strategic planning goals, objectives, and assessments as requested.
• Participates, leads, and attends AccessibleNU or University based working groups, committees, events, or other division-wide activities as requested.
• Performs back-up functions such as front desk duties and test proctoring/coordinating.
• Assists ANU leadership team with overall unit functional areas.

Education and Experience

• Bachelor’s degree in higher education administration, rehabilitation counseling, social work, psychology, or related field
• Minimum of one (1) year related experience in the postsecondary environment, working directly with students with various disabilities; similar experience with students outside the postsecondary setting and/or a combination of training and experience may be considered
• Knowledge of the ADAAA, Section 504, Section 508 and its application to accommodation determination
• Familiarity with the complexities of medical documentation and its alignment with accommodation determination, including the interpretation of test results such as the WAIS, Woodcock Johnson, and other diagnostics within the DSM-V.

Skills

• Ability to problem solve, collaborate, mediate conflict, and negotiate in challenging situations
• Highly developed facilitation skills to foster a welcoming environment for students
• Highly developed communication skills to build and promote collaborative partnerships with faculty and administration
• Ability to adapt to and openness to change
• Ability to independently manage time in a fast-paced environment
• Ability to exercise independent judgement related to the impact of the disability, how it relates to classroom and housing access, and the legal aspects involved
• Ability to work both independently and in team settings

Preferred Qualifications

• Master’s degree in higher education administration, rehabilitation counseling, social work, psychology, or related field
• Prior case management work with undergraduate, graduate, professional, and online students with disabilities
• Proficiency with a range of assistive technologies and adaptive equipment and their application
• Demonstrated experience determining clinical and/or offsite accommodations using programmatic technical standards

Working Conditions

The ANU Access Coordinator is a remote position. Limited local, regional, and national travel may be required periodically to participate in staff meetings, professional development activities, and other departmental or university-related events. Remote Access Coordinators who are local to the Chicagoland area are required to come to the Evanston or Chicago campus on occasion for university, division, and office events and meetings, on-boarding and trainings, presentations, and accommodation coordination. Will require limited evening and weekend availability.

Benefits

• At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more! Visit us at https://www.northwestern.edu/hr/benefits/index.html to learn more.
• Northwestern offers comprehensive programs and services to help you and your family navigate life’s challenges and opportunities and adopt and maintain healthy lifestyles. We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at https://www.northwestern.edu/hr/benefits/work-life/index.html to learn more.
• Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you’re interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at https://www.northwestern.edu/hr/learning/index.html to learn more.

Equal Opportunity Employer

Northwestern University is an Equal Opportunity Employer and does not discriminate on the basis of protected characteristics, including disability and veteran status. View Northwestern’s non-discrimination statement. Job applicants who wish to request an accommodation in the application or hiring process should contact the Office of Civil Rights and Title IX Compliance. View additional information on the accommodations process.