Access Coordinator

University of Massachusetts Amherst; Amherst (MA); On-site; USD 65,000 - 75,000; Full time

Job summary

University of Massachusetts Amherst is seeking an Access Coordinator in Amherst, MA. The role supports a caseload of students with disabilities, facilitating eligibility determinations for accommodations and ensuring compliance with federal, state, and local laws.

Responsibilities include managing cases, serving as primary contact for students and campus partners, interpreting documentation, and coordinating advocacy and referrals to support campus life and accessibility goals.

Qualifications

• Bachelor’s Degree is required.
• 3+ years of relevant experience expected.
• Working knowledge of the Americans with Disabilities Act and related laws in higher education.
• Demonstrated experience working with diverse populations across disabilities.
• Understanding accommodation requirements and campus life considerations.

Responsibilities

• Manage a diverse caseload of students and visitors with disabilities.
• Serve as the primary contact for students and campus stakeholders.
• Interpret documentation to determine accommodation eligibility.
• Provide advocacy, counseling, and referrals for academic, professional, social, and medical needs.
• Maintain case notes, data, and reports on accommodation eligibility and outcomes.
• Communicate clearly via email, letters, memos, and phone.

Skills

ADA knowledge

Diverse populations experience

Understanding accommodation processes

Case management

Education

Bachelor’s Degree

Job description

Title: Access Coordinator

Executive Area: Student Affairs & Campus Life

College/School/MBU: Advocacy, Inclusion & Sup Prog

Department: Disability Services

Work Location: Amherst

Schedule: Full Time

Work Arrangement: Onsite

Job Summary

The Access Coordinator supports a caseload of students with a wide range of disabilities and temporary impairments by facilitating an interactive process of determining eligibility for appropriate accommodations and ensuring individuals with disabilities receive appropriate accommodations, adjustments, and modifications as mandated by federal, state, and local laws.

Essential Functions

• Manages a diverse caseload of University students and campus visitors with a range of disabilities and accommodation requirements.
• Serves as the primary contact for students and relevant campus stakeholders.
• Interprets medical, psychological, and/or educational documentation to determine appropriate accommodation eligibility.
• Identifies and provides developmentally appropriate support, advocacy, counseling, and referrals for a range of academic, professional, social, psychological, and medical concerns.
• Evaluates and prioritizes case management demands.
• Maintains contact notes, collects work output data, generates notifications of accommodation eligibility and produces performance reports.
• Responsible for clear and timely communication via email, letters, memos, and telephone.
• Supports the general operation of Disability Services and the promotion of broad disability awareness, access, and inclusivity.
• Interprets and communicates relevant disability legislation and University policies and procedures to students, employees, instructors, faculty, and management.
• Exercises sound professional and ethical judgment to informally resolve questions and concerns pertaining to accommodations, modifications, and related disability matters.
• Represents Disability Services at University and departmental events, including but not limited to open house events, new student orientation, transitions resource fairs and commencement.
• Develops and maintains effective working relationships within the work environment and with the campus community.
• Provides University stakeholders and campus community with appropriate accommodation services.
• Actively promotes a collaborative and supportive work environment with a commitment to the principles of social justice and inclusivity.

Other Functions

• Performs related duties as assigned or required.
• Understands responsibilities with respect to Title IX, Clery and other compliance requirements.
• Demonstrates capacity, skill, and willingness to engage students and contribute to student success.
• Understands responsibilities with respect to conflicts of interest and behaves in ways consistent both with law and with University policy.
• Contributes toward creating a positive and respectful workplace.
• Uses access to sensitive and/or not yet public university related information only in the performance of the responsibilities of position and exercises care to prevent unnecessary disclosure to others.

Minimum Qualifications

• Bachelor’s Degree.
• More than three years’ relevant experience.
• Working knowledge of the Americans with Disabilities Act of 1990, the Americans with Disabilities Act Amendments Act of 2008, the Fair Housing Act, and/or other relevant federal, state, and local laws as applied to the higher education context.
• Demonstrated experience working effectively with diverse populations across types of disabilities, race, class, gender, sexuality, age and religion.
• Understanding characteristics and accommodation requirements of people with diverse disabilities, with a focus on full engagement in campus life.

Preferred Qualifications

Experience working in education, student affairs, human services, special education, disability studies, rehabilitation, social work, or counseling.

Additional Details

Ability to travel for job-related purposes.

May be required to work some nights and weekends.

Working Conditions

Work is primarily performed in an indoor university environment and involves lifting and transporting materials or equipment and general physical activity, including prolonged standing, walking, or assuming low postures.

Work Schedule and Work Arrangement

• M - F 8:30am - 5:00pm
• May be required to work some nights and weekends.

Salary Information

Pay Grade: PSSAP Grade 26

Click here to view the Professional Staff Hiring Ranges

This position will remain open for the time period required by any applicable collective bargaining agreement and will continue until a suitable candidate pool is identified. Interested applicants are strongly encouraged to apply early.