Access Control Technician

FlyLock Security Solutions; Seattle (WA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive Wages

Tools Provided

Paid Training

Career Advancement Opportunities

Health insurance

Paid time off

401(k) matching

Job summary

FlyLock Security Solutions in Seattle is looking for an Access Control Technician to play a key role in their growth. You will work both independently and as part of a team, requiring a technical mindset and locksmithing knowledge.

The position involves installing, servicing, and troubleshooting commercial and residential access systems, thereby ensuring customer satisfaction and operational efficiency.

Exposure to various hardware and CCTV systems along with a supportive work environment is provided.

Qualifications

• Minimum of 2 years hands-on experience in security solutions.
• Ability to install and troubleshoot access and video systems.
• Fluent understanding of English.

Responsibilities

• Inspect, install, and service access and video systems.
• Instruct customers on system operations.
• Maintain accurate records of service calls.

Skills

Locksmithing knowledge

Technical mindset

Advanced troubleshooting

Customer service skills

Education

Valid Low Voltage Energy 06 Journeyman License - WA

Tools

Avigilon ACM

Honeywell WinPak

CCTV systems

Job description

Benefits

• Competitive Wages
• Tools Provided
• Uniforms Provided
• Company Vehicle
• Paid Training
• Flexibility
• Career Advancement Opportunities
• Growing Industry
• 401(k)
• 401(k) matching
• Company car
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Job Title

Access Control Technician

Reports To

General Manager or Franchise Owner

Key Areas of Responsibility

The Access Control Technician position is an integral part of FlyLock Security Solutions Seattle and is key to the growth of the company. All Access Control Technicians must have the ability to work well in a high-paced working environment. The individual must work well as part of the team and independently from the FlyLock owner. The Access Control Technician position is a hands-on technical position geared toward an individual who has a technical mindset. Ideal candidates will have locksmithing knowledge and demonstrate the ability to learn new technical methods and techniques.

Requirements / Responsibilities

• Valid Low Voltage Energy 06 Journeyman License - WA
• Minimum of 2 years experience in technical hands-on field experience in security solutions, access control, door hardware, and other skilled trades.
• Inspects, installs, and services all basic and complex commercial and residential access and video systems.
• Performs advanced, complex troubleshooting and repair functions for commercial and residential access and video systems such as programming; cleaning detectors; testing controls and peripheral devices; mounting, replacing, and testing equipment according to specifications; running cable, etc.
• Instructs customers in access and video systems operation by recommending ways to use additional features and capabilities of system installations.
• Respond to customer questions and requests.
• Recommend corrective services to adjust customer complaints.
• Diffuses difficult and complex customer issues.
• Builds and maintains working relations with the sales staff.
• Defines the scope of add-ons and change orders, seeks customer approval, and writes up paperwork.
• Performs site visits with sales consultants for existing or potential clients.
• Takes responsibility for the project from first walk-through to final sign-off and hand-offs to service.
• Maintains accurate records of all inspections/service calls and troubleshooting as required including documentation and updating paperwork.
• Acts as onsite project lead to meet project timelines and goals and oversees lead technicians, technicians, apprentices, and subcontractors.
• Other duties as required by management.

Nice to Have

• Experience with systems mentioned below is useful but not all required.
  • Access Control - Avigilon ACM, Linear Emerge3 &50P, S2, Lenel Kantech, Honeywell WinPak, DSX, Maxxess Access, AMAG Symetry, Keyscan System7, Brivo, OpenPath
  • Credentials and Biometrics - HID, Aptiq, AWID, Suprema, BioConnect, MyIris, IrisID, LG Iris, Schlage, L1 Indenity, NEDAP, TRES443/900 Long Range Readers, Object Detection
  • CCTV - Exacq, Avigilon , Axis, Arecont, ACTi, Pelco, HikVision, Dahua, LPR
  • Lock Hardware HES, Rutherford, Schlage, Allegion Brands, Assa Brands, SDC Controls, Lock Retrofit Kits, Magnetic Locks, Electrified Trim Sets, Electrified Crash Bars, Electrified Strikes, Electrified Handsets, Schlage NDE
  • Networks - Netgear, Dlink , Ubiquit, Fiber Optics, SPF Modules, Fiber Optic Testing and Termination
  • Wireless- Ubiquiti, Firetide, Fluid Mesh

Physical Requirements

• Must be able to fluently understand, speak, and write English.
• Ability to push, pull, and lift at least 50 lbs.
• Ability to kneel, crouch and stoop.
• Ability to reach above and below the shoulders.
• Ability to use hands and fingers to grasp, twist, and pull.
• Ability to climb a ladder and work above ground.
• Withstand external weather conditions year-round.