Access Control Technician

FlyLock Security Solutions - Seattle; Oakland (CA); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Company car

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

A professional security services company in Oakland is seeking an Access Control Technician. This hands-on role involves inspecting, installing, and servicing access and video systems. Candidates should have at least 2 years of technical experience in security solutions and possess solid troubleshooting and customer service skills. The position requires effective communication and the ability to work independently as well as part of a team, adapting to a fast-paced environment. Competitive benefits include paid time off and health insurance.

Qualifications

• Minimum of 2 years of technical hands-on experience in security solutions.
• Ability to inspect, install, and service access and video systems.
• Proven capacity for advanced troubleshooting and repair functions.

Responsibilities

• Inspect, install, and service access control and video systems.
• Perform troubleshooting and repairs on systems per specifications.
• Respond to customer inquiries and resolve issues effectively.

Skills

Technical hands-on experience in security solutions

Troubleshooting skills

Customer service abilities

Locksmithing knowledge

Tools

Avigilon ACM

Brivo

HID Credentials

Pelco CCTV

Netgear networking

Job description

Benefits

• Company car
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Job Title: Access Control Technician
Reports To: General Manager or Franchise Owner

Key Areas of Responsibility

The Access Control Technician position is an integral part of Flylock Security Solutions Oakland and is key to the growth of the company. All Access Control Technicians must have the ability to work well in a high‑paced working environment. The individual must work well as part of the team and independently from the FlyLock owner. The Access Control Technician position is a hands‑on technical position geared toward an individual who has a technical mindset. Ideal candidates will have locksmithing knowledge and demonstrate the ability to learn new technical methods and techniques.

Requirements / Responsibilities

• Minimum of 2 years experience in technical hands‑on field experience in security solutions, access control, door hardware, and other skilled trades.
• Inspects, installs, and services all basic and complex commercial and residential access and video systems.
• Performs advanced, complex troubleshooting and repair functions for commercial and residential access and video systems such as programming; cleaning detectors; testing controls and peripheral devices; mounting, replacing, and testing equipment according to specifications; running cable, etc.
• Instructs customers in access and video system operation by recommending ways to use additional features and capabilities of system installations.
• Responds to customer questions and requests.
• Recommends corrective services to adjust customer complaints.
• Diffuses difficult and complex customer issues.
• Builds and maintains working relations with the sales staff.
• Defines the scope of add‑ons and change orders, seeks customer approval, and writes up paperwork.
• Performs site visits with sales consultants for existing or potential clients.
• Takes responsibility for the project from first walk‑through to final sign‑off and hand‑offs to service.
• Maintains accurate records of all inspections/service calls and troubleshooting as required including documentation and updating paperwork.
• Acts as onsite project lead to meet project timelines and goals and oversees lead technicians, technicians, apprentices, and subcontractors.
• Other duties as required by management.

Nice to Have

• Experience with systems mentioned below is useful but not all required.
  • Access Control - Avigilon ACM, Brivo, OpenPath, ButterflyMX
  • Credentials and Biometrics - HID, Aptiq, AWID, Suprema, BioConnect, MyIris, IrisID, LG Iris, Schlage, L1 Indenity, NEDAP, TRES443/900 Long Range Readers, Object Detection
  • CCTV - Avigilon , Pelco, HikVision, Digital Watchdog, Eagle Eye
  • Lock Hardware HES, Rutherford, Schlage, Allegion Brands, Assa Brands, SDC Controls, Lock Retrofit Kits, Magnetic Locks, Electrified Trim Sets, Electrified Crash Bars, Electrified Strikes, Electrified Handsets, Schlage NDE
  • Networks - Netgear, Dlink , Ubiquit, Fiber Optics, SPF Modules, Fiber Optic Testing and Termination
  • Wireless- Ubiquiti, Firetide, Fluid Mesh

Physical Requirements

• Must be able to fluently understand, speak, and write English.
• Ability to push, pull, and lift at least 50 lbs.
• Ability to kneel, crouch and stoop.
• Ability to reach above and below the shoulders.
• Ability to use hands and fingers to grasp, twist, and pull.
• Ability to climb a ladder and work above ground.
• Withstand external weather conditions year-round.