Access Control Technician

FlyLock Security Solutions; Baton Rouge (LA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive wages

Tools provided

Uniforms provided

Company vehicle

Paid training

Flexibility

Career advancement

Growing industry

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

FlyLock Security Solutions is seeking an Access Control Technician in Baton Rouge. The role involves inspecting, installing, and servicing access and video systems for commercial and residential properties, with emphasis on advanced troubleshooting and customer instruction.

The technician will work closely with sales teams, manage site visits, and drive projects from walkthrough to hand-off, ensuring quality service and documentation throughout.

Qualifications

• Minimum 2 years experience in security solutions, access control, door hardware.
• Inspects, installs, and services basic and complex access and video systems.
• Performs advanced troubleshooting including programming, testing, and wiring.
• Instructs customers in operation and features of systems.
• Responds to customer questions and requests.
• Performs site visits with sales consultants.

Responsibilities

• Take ownership of the project from initial walk-through to hand-off to service.
• Maintain accurate records of inspections, service calls, and troubleshooting.
• Define scope of add-ons and change orders with customer approval.
• Collaborate with sales staff and support team.
• Provide excellent customer service and resolve issues.

Skills

Access control

Video systems

Troubleshooting

Customer instruction

Site visits

Documentation

Tools

Avigilon ACM

OpenPath

Avigilon Alta

Lenel

Brivo

PDK

ButterflyMX

Latch

Avigilon CCTV

HES

Schlage

Rutherford

Allegion Brands

Assa Brands

SDC Controls

Job description

Benefits

• Competitive Wages
• Tools Provided
• Uniforms Provided
• Company Vehicle
• Paid Training
• Flexibility
• Career Advancement Opportunities
• Growing Industry
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Job Title

Access Control Technician

Reports To

General Manager or Franchise Owner

Key Areas of Responsibility

The Access Control Technician position is an integral part of the business and key to the growth of the company. All Access Control Technicians must have the ability to work well in a high-paced working environment. The individual must work well as part of the team and independently from the FlyLock owner.

Requirements/Responsibilities

• Minimum of 2 years experience in technical hands-on field experience in security solutions, access control, door hardware, and other skilled trades.
• Inspects, installs, and services all basic and complex commercial and residential access and video systems.
• Performs advanced, complex troubleshooting and repair functions for commercial and residential access and video systems such as programming; cleaning detectors; testing controls and peripheral devices; mounting, replacing, and testing equipment according to specifications; running cable, etc.
• Instructs customers in access and video systems operation by recommending ways to use additional features and capabilities of system installations.
• Respond to customer questions and requests.
• Recommend corrective services to adjust customer complaints.
• Diffuses difficult and complex customer issues.
• Builds and maintains working relations with the sales staff.
• Defines the scope of add-ons and change orders, seeks customer approval, and writes up paperwork.
• Performs site visits with sales consultants for existing or potential clients.
• Takes responsibility for the project from first walk-through to final sign-off and hand-offs to service.
• Maintains accurate records of all inspections/service calls and troubleshooting as required including documentation and updating paperwork.
• Other duties as required by management.

Nice to Have

• Experience with systems mentioned below is useful but not all required.
• Access Control - Avigilon ACM, OpenPath / Avigilon Alta, Lenel, Brivo, PDK, ButterflyMX and Latch.
• CCTV - Avigilon
• Lock Hardware HES, Rutherford, Schlage, Allegion Brands, Assa Brands, SDC Controls, Lock Retrofit Kits, Magnetic Locks, Electrified Trim Sets, Electrified Crash Bars, Electrified Strikes, Electrified Handsets, Schlage NDE

Physical Requirements

• Must be able to fluently understand, speak, and write English.
• Ability to push, pull, and lift at least 50 lbs.
• Ability to kneel, crouch and stoop.
• Ability to reach above and below the shoulders.
• Ability to use hands and fingers to grasp, twist, and pull.
• Ability to climb a ladder and work above ground.
• Withstand external weather conditions year-round.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to FlyLock Security Solutions Corporate.