Access Center Supervisor — Patient Experience Leader

NYU Langone Health; Boynton Beach (FL); Presencial; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

NYU Langone Health seeks an Assistant Manager (Access Center) in Boynton Beach, FL to lead a team ensuring outstanding patient access and experience. You will oversee supervisors and front-line staff, aligning operations with NYU FGP policies and physician schedules.

The role requires strategic thinking, team leadership, and the ability to work in a fast-paced healthcare environment, with emphasis on continuous improvement and collaboration with cross-functional leaders.

Formación

• 2+ years of experience in Access Center management, preferably in healthcare.
• 2+ years of leadership experience in customer service.
• Experience with metrics, quality assurance, staffing, and technology in Access Center operations.

Responsabilidades

• Oversee supervisors and agents, set performance standards, and conduct evaluations.
• Collaborate with Practice Relations to align with clinical operations.
• Recruit, interview, and hire Access Center staff; manage day-to-day workflow.
• Develop processes to improve patient experience and Access Center efficiency.

Conocimientos

Leadership

Customer service

Staffing

Workforce management

Training

Hiring

Performance metrics

Quality assurance

Communication

Herramientas

Cisco

WFM

Descripción del empleo

NYU Langone Health seeks an Assistant Manager (Access Center) in Boynton Beach, FL to lead a team ensuring outstanding patient access and experience. You will oversee supervisors and front-line staff, aligning operations with NYU FGP policies and physician schedules.

The role requires strategic thinking, team leadership, and the ability to work in a fast-paced healthcare environment, with emphasis on continuous improvement and collaboration with cross-functional leaders.