Access Center Operations Lead (Healthcare)

NYU Langone Florida; Boynton Beach (FL); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Benefits & wellness

Job summary

NYU Langone Florida is seeking an Assistant Manager (Access Center) to lead a team of supervisors and agents in Boynton Beach, FL. The role focuses on delivering exceptional patient access experiences while aligning with NYU FGP policies and workforce initiatives.

The position requires strong operational leadership, strategic thinking, and the ability to recruit, coach, and develop staff in a fast-paced healthcare environment.

Qualifications

• Management-level written and verbal communication skills are required.
• Experience with standard Access Center functions including performance metrics, quality assurance, staffing, workforce management, training, hiring, and technology.

Responsibilities

• Oversee a group of up to 5 supervisors with up to 15 agents per supervisor.
• Provide developmental tools and resources to increase effectiveness and efficiency of supervisory team; establish supervisory performance standards; conduct/maintain ongoing employee appraisals for staff/supervisors.
• Work closely with the Practice Relations team to ensure integration with clinical operations and individual physician and practice schedules; provide leadership in accordance with NYU FGP policies and procedures.
• Along with Access Center Manager, make employment related decisions; recruit, interview, and hire Access Center employees and make other employment-related decisions.
• Foster a continuous learning environment for employee skill development and career pathing via quality and other performance measures.
• Coordinate with other business leaders to establish an open communication system that ensures information is mutually shared to achieve optimal integration results.
• Develop, implement, and improve processes that positively impact the Patient Experience and Access Center efficiency; identify opportunities for continuous improvement and value-added service programs for NYU FGP patients and customers.
• Supervises staff and directs day-to-day work activities, including assigning responsibilities, setting priorities, establishing schedules, monitoring productivity and performance, and ensuring work is completed in accordance with departmental goals, policies, procedures, and standards.
• Provides ongoing coaching, feedback, and performance management to staff; addresses performance and conduct concerns; administers corrective action as appropriate; and participates in or effectively recommends employment decisions, including hiring, promotion, transfer, discipline, and termination.

Skills

Leadership

Communication

Time management

Tools

Cisco

WFM

Quality systems

Job description

NYU Langone Florida is seeking an Assistant Manager (Access Center) to lead a team of supervisors and agents in Boynton Beach, FL. The role focuses on delivering exceptional patient access experiences while aligning with NYU FGP policies and workforce initiatives.

The position requires strong operational leadership, strategic thinking, and the ability to recruit, coach, and develop staff in a fast-paced healthcare environment.