Access Center Supervisor - Imaging & Specialty Scheduling - Full Time (Hybrid)

Solutionhealth; Manchester (NH); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health & dental coverage

Disability & life insurance

CE reimbursement: $4000/yr (FT)

401(k) with employer match

Onsite gym access

Tuition discounts

Employee discount programs

Job summary

Elliot Health System's Access Center in Manchester, NH seeks a results-oriented supervisor to lead Imaging & Specialty Scheduling. You will oversee scheduling accuracy, staff performance, and patient experience across imaging and GI services, with a hybrid schedule and onsite two days weekly.

The role focuses on staffing, workflow optimization, change management, and ongoing staff development to ensure timely and high-quality access to services for patients and clinicians.

Qualifications

• Two years of supervisory, coordinator, or team lead experience.
• Experience in healthcare operations, patient access, scheduling, call center operations or ambulatory practice operations.
• High School Diploma or Equivalent; Associate degree preferred.
• Must live local to Manchester, NH.

Responsibilities

• Lead and oversee staff, performance, accuracy, productivity, and queues.
• Quality reviews of scheduling interactions and documentation for accuracy.
• Improve access, scheduling efficiency, and patient experience.
• Oversee imaging scheduling operations and template optimization.
• Monitor GI referral and scheduling workflows and capacity.
• Plan staff development, coaching, and engagement activities.
• Participate in recruitment, onboarding, and leadership meetings.

Skills

Staff supervision

Scheduling expertise

Quality assurance

Customer service

Education

High School Diploma or Equivalent

Associate degree preferred

Job description

Access Center Supervisor - Imaging & Specialty Scheduling - Full Time (Hybrid)### Access Center Supervisor - Imaging & Specialty Scheduling - Full Time (Hybrid)Apply: Manchester, NH: Full time: Posted Today: JR13961Come work at the best place to give and receive care!**Job Description:**Access Center Supervisor - Imaging & Specialty Scheduling (GI) | Full Time 8AM-5PM daily - Hybrid Schedule | **Required onsite two days a week** determined by Imaging and GI Department onsite days (not yet determined) | Holt Ave Manchester NH | **Must Live Local** **Position Summary:**The Access Center Supervisor, Imaging & Specialty Scheduling, is responsible for the daily operations, performance, and service delivery of the Imaging Scheduling and Specialty Scheduling teams. This position provides leadership and support to front-line coordinators and support staff, ensuring timely, accurate, and patient-centered scheduling services across multiple specialties and diagnostic service lines.Under the direction of the Access Center Manager, the Supervisor oversees workforce management, productivity, quality, training, and operational performance. The Supervisor works collaboratively with clinical, operational, and physician practice partners to improve patient access, optimize scheduling workflows, ensure appropriate utilization of resources, and achieve departmental goals related to access, patient experience, and operational excellence.**What You’ll Do****Leadership & Operational Oversight*** Monitor staff performance, accuracy, productivity, and work queue management to ensure compliance with departmental standards and organizational expectations.* Perform quality reviews of scheduling interactions and documentation to ensure consistency, accuracy, and excellent customer service.* Develop and implement strategies to improve access, scheduling efficiency, patient experience, and operational outcomes.**Imaging Scheduling Oversight*** Oversee scheduling operations for diagnostic and imaging services, ensuring accurate scheduling based on provider orders, clinical requirements, and patient needs.* Partner with Imaging leadership to optimize scheduling templates, utilization, capacity management, and operational workflows.**Specialty Scheduling Oversight (GI Department)*** Monitor referral and scheduling work queues to ensure timely patient outreach, appointment completion, and closure of scheduling requests.* Partner with clinical and operational leaders to address workflow challenges, communication needs, and scheduling capacity concerns.* Participate in performance improvement initiatives, workflow redesign efforts, technology implementations, and organizational change management activities.**Staff Development & Engagement*** Plan, develop, and implement strategies for ongoing staff development, engagement, and performance improvement. Remain knowledgeable of skill sets and competencies required for success.* Training and coaching, foster culture of the team, performance feedback.**Customer Service & Continuous Improvement*** Ensure internal and external customer expectations are met or exceeded and address service concerns in a timely manner.**Administrative Responsibilities*** Participate in recruitment, interviewing, hiring, onboarding, annual evaluations, and succession planning for direct reports.* Attend leadership meetings and contribute to strategic planning, operational initiatives, and departmental policy development.**What You’ll Need**High School Diploma or Equivalent required. Associate degree preferred.*Two years of supervisory, coordinator, or team lead experience **required**.* Experience in healthcare operations, patient access, scheduling, call center operations or ambulatory practice operations **required**.**What Elliot Health System Has to Offer*** Health, dental, prescription, and vision coverage for full-time & part-time employees* Short-term disability, long-term disability, and life insurance coverage* Continuing Education Reimbursement Programs $4000/YR for Full Time staff, $2000/YR for Part Time staff. Tuition discount programs for you, your spouse, and dependents!* 403(b) Retirement Savings Plan with employer match* Multiple onsite gym locations with FREE access for employees (plus yoga, personal training and more)* Additional discount programs available to all Elliot employees on things like insurance, mobile plans, travel, etc.For more benefits click here!**Work Shift:**days full time*SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.*