Access Center Coordinator | Central Florida Health | Day | Full-Time

UF Health Central Florida; Leesburg (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

UF Health Leesburg Hospital is seeking an organized healthcare administrative professional to manage patient accounts and deliver high-quality, patient-centered service. The role includes handling calls, scheduling, data entry in EPIC, and counseling patients on financial matters.

The ideal candidate has 2+ years of related experience, knowledge of CPT/diagnosis coding, and strong communication skills. A relevant degree can substitute for experience, with opportunities to work collaboratively

Qualifications

• Two years of business/financial/physician practice experience, e.g. patient accounts and collections.
• Knowledge of CPT and diagnosis coding preferred.
• EPIC system knowledge preferred.
• Bachelor’s degree may substitute for two years of experience.
• Excellent communication, organization and problem-solving skills required.
• Comfort with collecting payments and counseling patients professionally.
• Ability to multitask and work in a team environment.

Responsibilities

• Handle large volumes of inbound and outbound calls with scripted guidance.
• Schedule appointments and enter data into EPIC.
• Verify insurance and obtain service authorizations.
• Review patient account details and provide financial counseling.
• Resolve front-end edits, rejections, and information requests to meet goals.

Skills

Patient billing

Communication

Multitasking

Problem solving

Education

High school diploma or equivalent

Associate degree or coursework

Bachelor’s degree substitution option

Tools

EPIC system

Billing software

Job description

Overview

Since the doors opened more than 59 years ago, UF Health Leesburg Hospital has continued to build upon its reputation as a leading medical center and the most comprehensive provider of health care services in the region. The hospital offers advanced cardiovascular care, including one of the largest open-heart programs in Florida. The American College of Cardiology has recognized UF Health Leesburg Hospital for its demonstrated expertise and commitment in treating patients with chest pain by awarding a Chest Pain Center Accreditation with Primacy PCI and Resuscitation — its highest and best level of accreditation. The hospital also offers world-class orthopedics, minimally invasive robotic surgery, life‑saving emergency care, stroke treatment, labor & delivery, and so much more.

Job Responsibilities

To deliver excellent patient‑centered service by managing large amounts of inbound and outbound calls in a timely manner following communication scripts and identifying patient and customer needs and concerns by scheduling appointments, entering data into EPIC, relaying messages to the healthcare team and etc. This would also include verifying insurance; obtaining authorizations for services; reviewing patient account detail; and financial counseling of patients. Accountable for resolution of front‑end edits, rejections, and information requests to achieve practice goals. This position interacts directly with internal and external customers of the practice. May be required to float to other UFHP practices or flex time, as needed, for staffing. Bilingual preferred.

Education

• Highschool Graduate or equivalent

Special Skills / Qualifications / Additional Training / Experience Required

• Two years of business/financial/physician practice experience, e.g., preferably related to patient accounts and collections required.
• Knowledge of CPT and diagnosis coding preferred.
• Four‑year degree may substitute for two years of financial/physician office experience.
• EPIC system knowledge preferred.
• Associate degree or equivalent coursework may substitute for the one‑year required experience.
• Excellent communication, organization and problem‑solving skills required.
• Incumbent must be comfortable collecting payments and counseling patients regarding financial matters in a professional manner.
• The ability to multi‑task, prioritize responsibilities, problem solve and function in a team environment are necessary attributes of the successful incumbent.