Access Associate Senior- Pantops Oncology

Commonwealth of VA Careers; Charlottesville (VA); Hybrid; USD 26,000 - 47,000; Full time

Job summary

UVA Health in Charlottesville, VA, seeks an Access Associate Senior to support patient intake, registration, scheduling, and financial clearance across a busy academic medical system. This role emphasizes accuracy, compassion, and collaboration, with potential hybrid work-from-home after six months.

On a daily basis you will register patients, verify insurance, coordinate appointments, and guide families with clear information while collaborating with clinical teams to resolve issues and

Qualifications

• 2+ years of directly relevant patient access experience.
• High school diploma or equivalent required.
• Strong communication and ability to handle high-volume environment.

Responsibilities

• Perform patient registration, insurance verification, and demographics updates accurately.
• Coordinate and manage appointment scheduling across specialties.
• Communicate with patients and families with clear guidance on processes and next steps.
• Collaborate with clinical teams to resolve scheduling or registration issues.
• Maintain composure in a fast-paced environment while ensuring compliance.

Skills

Patient registration

Insurance verification

Scheduling coordination

Customer service

Attention to detail

Education

High School Diploma or GED

Job description

Make a meaningful impact on the front line of patient access and experience. As an Access Associate Senior at UVA Health, you play a critical role in ensuring patients receive seamless, compassionate entry into care across a complex and high-performing academic medical system. The Access Associate Senior role may be available to be hybrid work-from-home after 6 months.

The Role

In this high-impact position, you will serve as a trusted access expert across multiple clinical settings, supporting patient intake, registration, scheduling, and financial clearance functions. Your ability to adapt quickly, maintain accuracy, and provide outstanding service will directly influence both patient experience and operational efficiency.

On any given day you may:

• Perform patient registration, insurance verification, and demographic updates with a high level of accuracy
• Coordinate and manage appointment scheduling across a variety of specialty and primary care services
• Communicate directly with patients and families, providing clear guidance on processes, expectations, and next steps
• Collaborate with clinical teams, providers, and fellow access staff to resolve complex scheduling or registration challenges
• Maintain composure in a fast-paced, high-volume environment while prioritizing both patient care and compliance standards

This role demands strong judgment, adaptability, and a patient-centered mindset, as you will be stepping into diverse workflows and cross functioning teams while upholding UVA Health’s high standards of excellence.

Why UVA Health

UVA Health is a nationally recognized academic health system where access professionals play a vital role in delivering coordinated, high-quality care. This position offers the opportunity to broaden your expertise across multiple service lines while contributing to a system known for innovation, quality, and patient-centered care.

• Be part of a leading academic medical center recognized for advancing clinical care, research, and education
• Work in a Magnet-designated environment that values collaboration, accountability, and professional growth
• Gain exposure to diverse clinical specialties and operational workflows, accelerating your career development in patient access and revenue cycle operations
• Join a team committed to exceptional patient experiences, where access is seen as the first and most critical step in the care journey
• Contribute to a health system that continuously invests in process improvement, digital tools, and patient access innovationCollaborate with experienced leaders and colleagues who prioritize mentorship, teamwork, and continuous learning

  This role is strategically important as UVA Health continues to expand access across the region, ensuring patients receive timely, efficient, and compassionate entry into care.

  MINIMUM REQUIREMENTS:

  • Education: High School Graduate or Equivalent required.
  • Experience: 2+ years of directly relevant experience required.
  • Licensure: None.

  PHYSICAL DEMANDS:

  • Job requires sitting for prolonged periods; Repetitive motion: (computer and mouse use). Proficient communicative skill across spoken, writing domains, adequate auditory and visual skills; Attention to detail and ability to write legibly and compose messages clearly and concisely.

  The pay range for this role is $19.50 - $33.94 hourly. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education.

  Job Profile

  J2235 - Patient Access Operations and Service 2

  Career Stream and Level

  Operations and Service-O2

  The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA’s commitment to non-discrimination and equal opportunity employment.