Access Associate Senior - Ambulatory Access Operations

UVA Health; Virginia (MN); Hybrid; USD 26,863 - 40,708; Full time

Benefits offered by this job

Comprehensive Benefits Package

Paid Time Off

Certification and Education Support

Job summary

UVA Health is looking for an Access Associate Senior in Virginia, MN, to ensure seamless patient access and experience. You will perform patient registrations, manage scheduling, and communicate vital information to patients, directly impacting their care journey.

The role requires strong attention to detail, adaptability, and customer service skills. Compensation starts at $19.50/hour with a potential for a sign-on bonus and hybrid work options after 6 months.

Qualifications

• 2 years of relevant experience preferred.
• Ability to maintain accuracy in a fast-paced environment.
• Proficient communicative skills across spoken and writing domains.

Responsibilities

• Perform patient registration and insurance verification.
• Coordinate and manage appointment scheduling.
• Communicate with patients and families regarding processes.

Skills

Attention to Detail

Communication Skills

Adaptability

Customer Service

Education

High School Diploma

Associate’s Degree

Job description

Make a meaningful impact on the front line of patient access and experience. As an Access Associate Senior at UVA Health, you play a critical role in ensuring patients receive seamless, compassionate entry into care across a complex and high-performing academic medical system. The Access Associate Senior role may be available to be hybrid work-from-home after 6 months.

The starting base rate for this role is $19.50/hr. Individual compensation will be determined by the selected candidate’s previous work experience, education, and/or experience, we also offer a $3,500 sign-on bonus which requires a 2-year commitment to UVA Health.

The Role

In this high-impact position, you will serve as a trusted access expert across multiple clinical settings, supporting patient intake, registration, scheduling, and financial clearance functions. Your ability to adapt quickly, maintain accuracy, and provide outstanding service will directly influence both patient experience and operational efficiency.

On any given day, you may:

• Perform patient registration, insurance verification, and demographic updates with a high level of accuracy.
• Coordinate and manage appointment scheduling across a variety of specialty and primary care services.
• Communicate directly with patients and families, providing clear guidance on processes, expectations, and next steps.
• Collaborate with clinical teams, providers, and fellow access staff to resolve complex scheduling or registration challenges.
• Maintain composure in a fast-paced, high-volume environment while prioritizing both patient care and compliance standards.

This role demands strong judgment, adaptability, and a patient-centered mindset, as you will be stepping into diverse workflows and cross-functioning teams while upholding UVA Health’s high standards of excellence.

Why UVA Health

UVA Health is a nationally recognized academic health system where access professionals play a vital role in delivering coordinated, high-quality care. This position offers the opportunity to broaden your expertise across multiple service lines while contributing to a system known for innovation, quality, and patient-centered care.

• Be part of a leading academic medical center recognized for advancing clinical care, research, and education.
• Work in a Magnet-designated environment that values collaboration, accountability, and professional growth.
• Gain exposure to diverse clinical specialties and operational workflows, accelerating your career development in patient access and revenue cycle operations.
• Join a team committed to exceptional patient experiences, where access is seen as the first and most critical step in the care journey.
• Contribute to a health system that continuously invests in process improvement, digital tools, and patient access innovation.
• Collaborate with experienced leaders and colleagues who prioritize mentorship, teamwork, and continuous learning.

Minimum Requirements

Education: High School Diploma required, Associate’s degree preferred.

Experience: 2 years relevant experience. Access Associates fully cross-trained to cover multiple specialties will be considered in lieu of the 2 years relevant experience.

Licensure: None required.

Physical Demands: Job requires sitting for prolonged periods; repetitive motion (computer and mouse use). Proficient communicative skill across spoken, writing domains, adequate auditory and visual skills; attention to detail and ability to write legibly and compose messages clearly and concisely.

Benefits

• Comprehensive Benefits Package: Medical, Dental, and Vision Insurance.
• Paid Time Off, Long-term and Short-term Disability, Retirement Savings.
• Health Saving Plans, and Flexible Spending Accounts.
• Certification and education support.
• Generous Paid Time Off.

The pay range for this role is $19.50 - $29.55 hourly. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA’s commitment to non-discrimination and equal opportunity employment.