Access Associate Senior - Children's Ambulatory

UVA Health; Virginia (MN); Hybrid; USD 41,000 - 63,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off

Disability & Retirement Savings

Health Savings Plans

Education/Certification Support

Generous PTO

Job summary

UVA Health is seeking an Access Associate Senior to improve patient access and experience across its academic medical system. The role may be hybrid after 6 months, requiring accuracy, empathy, and strong service orientation in a high-performing setting.

You will support patient intake, registration, scheduling, and financial clearance, working with clinical teams to resolve complex issues while upholding UVA Health’s excellence and compliance standards.

Qualifications

• High School diploma or GED required; an associate degree preferred.
• 2 years of relevant experience required; cross-training across specialties considered in lieu of experience.
• Strong communication, attention to detail, and patient-centered service mandatory.

Responsibilities

• Perform patient registration, insurance verification, and demographic updates with high accuracy.
• Coordinate and manage appointment scheduling across multiple services.
• Communicate with patients and families, guiding on processes and next steps.
• Collaborate with clinical teams to resolve scheduling or registration challenges.
• Maintain composure in a fast-paced environment while adhering to compliance standards.

Skills

Patient registration

Insurance verification

Appointment scheduling

Communication

Cross-functional collaboration

Education

High School Diploma or GED

Associates degree preferred

Job description

Make a meaningful impactonthe front line of patient access and experience. As an Access Associate Senior at UVA Health, you play a critical role in ensuring patients receive seamless, compassionate entry into care across a complex and high-performing academic medical system. The Access Associate Senior role may be available to be hybrid work-from-home after 6 months.

The Role

In this high-impact position, you will serve as a trusted access expert across multiple clinical settings, supporting patient intake, registration, scheduling, and financial clearance functions. Your ability to adapt quickly, maintain accuracy, and provide outstanding service will directly influence both patient experience and operational efficiency.

• Performpatient registration, insurance verification, and demographic updateswith a high levelof accuracy
• Coordinate and manageappointment schedulingacross a variety of specialty and primary care services
• Communicate directly with patients and families,providingclear guidance on processes, expectations, and next steps
• Collaborate with clinical teams, providers, and fellow access staff toresolve complex scheduling or registration challenges
• Maintain composure in a fast-paced, high-volume environmentwhile prioritizing both patient care and compliance standards

This role demands strong judgment, adaptability, and a patient-centered mindset, as you will be stepping into diverse workflows andcross functioningteamswhile upholding UVA Health’shigh standardsof excellence.

Why UVA Health

UVA Health is a nationally recognized academic health system whereaccessprofessionals play a vital role in delivering coordinated, high-quality care. This position offers the opportunity to broaden yourexpertiseacross multiple service lines while contributing to a system known for innovation, quality, and patient-centered care.

• Be part of aleading academic medical centerrecognized for advancing clinical care, research, and education
• Work in aMagnet-designated environmentthat values collaboration, accountability, and professional growth
• Gain exposure todiverse clinical specialties and operational workflows, accelerating your career development in patient access and revenue cycle operations
• Join a team committed toexceptional patient experiences, where access is seen as the first and most critical step in the care journey
• Contribute to a health system that continuously invests inprocess improvement, digital tools, and patient access innovation
• Collaborate with experienced leaders and colleagues who prioritizementorship, teamwork, and continuous learning

This role is strategically important as UVA Health continues to expand access across the region, ensuring patients receivetimely, efficient, and compassionate entry into care.

Minimum Requirements

Education: High School Graduate or Equivalent required. Associates degree preferred.

Experience: 2 years relevant experience required. Access Associate fully cross-trained to cover multiple specialties will be considered in lieu of the 2 years relevant experience.

Licensure: None required.

PHYSICAL DEMANDS Job requires sitting for prolonged periods; Repetitive motion: (computer and mouse use). Proficient communicative skill across spoken, writing domains, adequate auditory and visual skills; Attention to detail and ability to write legibly and compose messages clearly and concisely.

The pay range for this role is $19.50 - $30.14 hourly. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education.

Benefits

• Comprehensive Benefits Package: Medical, Dental, and Vision Insurance
• Paid Time Off, Long-term and Short-term Disability, Retirement Savings
• Health Saving Plans, and Flexible Spending Accounts
• Certification and education support
• Generous Paid Time Off

UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report “Best Hospitals” guide rates UVA Health University Medical Center as “High Performing” in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children’s is named by 2023-2024 U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA’s commitment to non-discrimination and equal opportunity employment.