Access Associate Senior - Children's

UVA Health System; Charlottesville (VA); Sur place; USD 27 000 - 47 000; Plein temps

Avantages offerts par ce poste

Comprehensive Benefits Package

Generous Paid Time Off

Retirement Savings

Long-term and Short-term Disability

Health Saving Plans, and Flexible 7sa

Résumé du poste

UVA Health in Charlottesville, VA is seeking an Access Associate to serve as the front-line liaison for patients, handling registration, insurance verification, demographic updates, and scheduling across primary and specialty care.

This role requires accuracy, strong communication, and the ability to navigate high-volume workflows while collaborating with clinical teams to ensure a smooth, compassionate entry into care.

Qualifications

• Minimum 2 years of relevant experience in patient access or related roles.
• Access Associate cross-training to cover multiple specialties may substitute for experience.
• Strong communication and organizational skills.

Responsabilités

• Perform patient registration, insurance verification, and demographic updates with a high level of accuracy.
• Coordinate and manage appointment scheduling across a variety of specialty and primary care services.
• Communicate directly with patients and families, providing clear guidance on processes, expectations, and next steps.
• Collaborate with clinical teams, providers, and fellow access staff to resolve complex scheduling or registration challenges.
• Maintain composure in a fast-paced, high-volume environment while prioritizing patient care and compliance standards.

Connaissances

Customer service

Detail-oriented

Communication skills

Multi-tasking

Teamwork

Formation

High School Diploma or GED

Associates degree preferred

Description du poste

The Role

In this high-impact position, you will serve as a trusted access expert across multiple clinical settings, supporting patient intake, registration, scheduling, and financial clearance functions. Your ability to adapt quickly,maintainaccuracy, and provide outstanding service will directly influence both patient experience and operational efficiency.

On any given day, you may:

• Performpatient registration, insurance verification, and demographic updateswitha high levelof accuracy
• Coordinate and manageappointment schedulingacross a variety of specialty and primary care services
• Communicate directly with patients and families,providingclear guidance on processes, expectations, and next steps
• Collaborate with clinical teams, providers, and fellow access staff toresolve complex scheduling or registration challenges
• Maintain composure in a fast-paced, high-volume environmentwhile prioritizing both patient care and compliance standards

This role demands strong judgment, adaptability, and a patient-centered mindset, as you will be stepping into diverse workflows andcross functioningteamswhile upholding UVA Health’shigh standardsof excellence.

Why UVA Health

UVA Health is a nationally recognized academic health system whereaccessprofessionals play a vital role in delivering coordinated, high-quality care. This position offers the opportunity to broaden yourexpertiseacross multiple service lines while contributing to a system known for innovation, quality, and patient-centered care.

• Be part of aleading academic medical centerrecognized for advancing clinical care, research, and education
• Work in aMagnet-designated environmentthat values collaboration, accountability, and professional growth
• Gain exposure todiverse clinical specialties and operational workflows, accelerating your career development in patient access and revenue cycle operations
• Join a team committed toexceptional patient experiences, where access is seen as the first and most critical step in the care journey
• Contribute to a health system that continuously invests inprocess improvement, digital tools, and patient access innovation
• Collaborate with experienced leaders and colleagues who prioritizementorship, teamwork, and continuous learning

This role is strategically important as UVA Health continues to expand access across the region, ensuring patients receivetimely, efficient, and compassionate entry into care.

MINIMUM REQUIREMENTS

Education: High School Graduate or Equivalent required. Associates degree preferred.

Experience: 2 years relevant experience required. Access Associate fully cross-trained to cover multiple specialties will be considered in lieu of the 2 years relevant experience.

Licensure: None required.

PHYSICAL DEMANDS

Job requires sitting for prolonged periods; Repetitive motion: (computer and mouse use). Proficient communicative skill across spoken, writing domains, adequate auditory and visual skills; Attention to detail and ability to write legibly and compose messages clearly and concisely.

The pay range for this role is $19.50 - $33.94 hourly. Individual compensation will be determined by the selected candidate's qualifications, previous work experience, and/or education.

Benefits

• Comprehensive Benefits Package: Medical, Dental, and Vision Insurance
• Generous Paid Time Off
• Retirement Savings
• Long-term and Short-term Disability
• Health Saving Plans, and Flexible Spending Accounts
• Certification and Education Support

UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report “Best Hospitals” guide rates UVA Health University Medical Center as “High Performing” in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children’s is named by 2023-2024 U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond.

The University of Virginia is an equal opportunity employer. Including veterans and individuals with disabilities. Learn more about UVA’s commitment to non-discrimination and equal opportunity employment.