Access Associate-Senior

Rochester Regional Health; City of Tonawanda (NY); On-site; USD 25,000 - 29,000; Part time

Job summary

Rochester Regional Health in Tonawanda Seneca Family Care Center is seeking a Senior Access Associate to guide a team of access staff and uphold high-quality customer care. This per diem role focuses on front-desk responsibilities, appointment scheduling, and patient interaction with a strong emphasis on service quality.

Monday-Friday 8:00 am to 4:00 pm schedule supports consistent operations. The ideal candidate has leadership ability, excellent communication, and solid computer skills to

Qualifications

• Minimum 3 years of related work experience in healthcare or customer service.
• Ability to lead and train others.
• Strong communication and basic computer skills.

Responsibilities

• Lead a team of access associates and train new staff.
• Handle inbound calls, greet patients, schedule appointments and assist with inquiries.
• Register patients, verify insurance coverage and obtain pre-certifications when applicable.
• Collect copayments with cost estimates and review charges for accuracy.

Skills

Leadership

Customer service

Communication

Basic computer skills

Job description

STATUS: Per Diem

LOCATION: Tonawanda Seneca Family Care Center

DEPARTMENT: Family Care

SCHEDULE: Monday-Friday 8:00 am to 4:00 pm

SUMMARY

As a Senior Access Associate, you lead in the management and guidance of team members to maintain Rochester Regional’s high-quality standards of customer care.

ATTRIBUTES

• Three (3) years of related work experience in a healthcare or customer service setting preferred
• Ability to lead and take direction
• Basic computer skills
• Excellent customer service and communication skills

RESPONSIBILITIES

• Leadership. Provides knowledge, expertise and guidance to a team of access associates; assist in training new employees; serve as a resource to others in the resolution of complex issues
• Customer Service. Manage incoming calls and provide necessary information; greet patients and/or their representatives and provide direction as needed; schedule patient appointments; interview patients and/or their representatives to obtain necessary information
• Registration & Verification. Complete the registration process for patients and/or their representatives; verify insurance eligibility/coverage and obtain necessary pre-certifications/authorizations when applicable
• Billing & Payments. Collect/process co-payments, deductibles and/or other types of payments; provide cost estimates when applicable; review charges in charge review WQs for completeness and accuracy

PHYSICAL REQUIREMENTS

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE

$18.00 - $21.00

CITY

Akron

POSTAL CODE

14001

The posted pay range is a good faith representation of potential base pay for this position. It may be modified in the future and eligible for additional pay components. Individual annual salaries/hourly rates could vary based on position details and FTE. Pay is determined by considering factors including, but not limited to, experience, relevant qualifications, specialty, internal equity, locations, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.