Access Associate - Henrietta Orthopedics

Rochester Regional Health; City of Rochester (NY); On-site; USD 25,000 - 28,000; Full time

Job summary

Rochester Regional Health in Henrietta is seeking an Access Associate to support patient intake and administration. You will greet patients, assist with check-in/check-out, and help ensure a smooth first impression for families.

Responsibilities include registering patients, verifying insurance coverage and obtaining precertifications, and handling payments with accuracy. The schedule is Tue–Fri 11am–8pm and Sat 9am–1pm at Henrietta Medical Campus.

Qualifications

• Greeting patients and handling check-in/check-out duties.
• Verify insurance coverage and obtain precertification/authorization when applicable.
• Process payments and maintain accurate patient records.

Responsibilities

• Provide customer service and manage incoming calls; schedule appointments.
• Registration & Verification: Complete the registration process for patients; verify insurance eligibility and obtain precertification/authorization when applicable.
• Billing & Payments: Collect and process payments.

Skills

2-year degree

Computer skills

Customer service

Communication skills

Education

2-year degree

Job description

Summary

As an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check-in and check-out procedures and processing payments. This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families.

STATUS: Full time LOCATION: Henrietta Medical Campus DEPARTMENT: Orthopedics Henrietta (Ortho Urgent Care) SCHEDULE: Tu - Fri 11am-8pm and Sat 9am-1pm

Attributes

• 2 year degree or equivalent combination of education and work experience preferred
• Intermediate computer skills
• Excellent customer service and communication skills

Responsibilities

• Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments
• Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
• Billing & Payments. Collect and process payments when applicable

Physical Requirements

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

Pay Range

$18.25 - $20.50

City

Henrietta

Postal Code

14467

The posted pay range is a good faith representation of potential base pay for this position. It may be modified in the future and eligible for additional pay components. Individual annual salaries/hourly rates could vary based on position details and FTE. Pay is determined by considering factors including, but not limited to, experience, relevant qualifications, specialty, internal equity, locations, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.