Access Associate (Full-time, Days)

Rochester Regional Health; Burr Ridge (IL); On-site; USD 25,000 - 28,000; Full time

Job summary

Rochester Regional Health in Rochester, NY seeks an Access Associate to greet patients, check-in/out, and process payments in a nephrology setting. You will be the first point of contact, ensuring a warm and professional experience for patients and families.

The role involves registration, insurance verification, and handling billing tasks, with a Monday–Friday, 8am–4:30pm schedule. Strong communication and computer skills are essential for success.

Qualifications

• Must have or be pursuing relevant healthcare administration basics.
• Demonstrates strong interpersonal skills with patients and families.
• Proficient with basic office software and systems.

Responsibilities

• Customer service: greet patients, answer calls, and schedule appointments.
• Registration & verification: register patients and verify insurance coverage.
• Billing & payments: collect payments and process transactions.

Skills

Intermediate computer skills

Excellent customer service

Excellent communication skills

Education

2-year degree or equivalent combination of education and work experience

Job description

Summary

As an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check-in and check-out procedures and processing payments. This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families.

Job Title : Access Associate

Department : Nephrology

Location : 370 E. Ridge Road, Suite 20 Rochester, NY 14621

Hours Per Week : 40 - Full-time

Schedule : Monday-Friday, 8am-430pm

Required Qualifications

NA

Preferred Qualifications

• 2-year degree or equivalent combination of education and work experience preferred
• Intermediate computer skills
• Excellent customer service and communication skills

Responsibilities

• Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments
• Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
• Billing & Payments. Collect and process payments when applicable

EDUCATION:

LICENSES / CERTIFICATIONS:

PHYSICAL REQUIREMENTS:

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.

PAY RANGE:

$17.85 - $20.00

CITY:

Rochester

POSTAL CODE:

14621

The posted pay range is a good faith representation of potential base pay for this position. It may be modified in the future and eligible for additional pay components. Individual annual salaries/hourly rates could vary based on position details and FTE. Pay is determined by considering factors including, but not limited to, experience, relevant qualifications, specialty, internal equity, locations, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.