Access Associate (Full-time, Variable)

rrhs; East Ridge (TN); On-site; USD 25,000 - 26,000; Full time

Job summary

Rochester Regional Health is seeking an Access Associate to join the Physical Therapy & Sports Rehab team in East Ridge. You will be the first point of contact for patients and families, handling check-in, check-out, and payments with a friendly, welcoming demeanor.

The role emphasizes patient-centered service, accurate registration, insurance verification, and efficient scheduling, contributing to a smooth patient experience at Rochester General Hospital and its East Ridge location.

Qualifications

• 2 year degree or equivalent combination of education and work experience preferred
• Intermediate computer skills
• Excellent customer service and communication skills

Responsibilities

• Customer Service: Manage incoming calls, greet patients, provide information, and schedule appointments.
• Registration & Verification: Complete patient registration and verify insurance eligibility.
• Billing & Payments: Collect and process payments when applicable

Skills

Computer skills

Customer service

Communication

Education

2 year degree

Job description

SUMMARY

As an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check-in and check-out procedures and processing payments. This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families.

Job Title: Access Associate
Department: Physical Therapy & Sports Rehab - East Ridge
Location: Rochester General Hospital
Hours Per Week: Full-time, 40
Schedule: Monday-Friday, 2 days a week 9:30-6:00 and 3 days week 7-3:30

ATTRIBUTES

• 2 year degree or equivalent combination of education and work experience preferred
• Intermediate computer skills
• Excellent customer service and communication skills

RESPONSIBILITIES

• Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments
• Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
• Billing & Payments. Collect and process payments when applicable

PHYSICAL REQUIREMENTS

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67-100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver's license.

For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.

Any physical requirements reported by a prospective employee and/or employee's physician or delegate will be considered for accommodations.

PAY RANGE

$17.85 - $19.50

CITY

Rochester

POSTAL CODE

14622

The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.

Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.