Access Associate

TriHealth; Lebanon (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Benefits package

Tuition reimbursement

Retirement plans

Paid time off

Job summary

TriHealth Arrow Springs in Lebanon, OH is seeking an Access Associate to perform hospital-based registration, ensure accurate patient demographics and insurance details, and explain estimated costs to patients. You will work with clinical teams to maintain smooth patient flow, confidentiality, and excellent service in a dynamic setting.

The role requires a high school diploma, 1–2 years of customer service experience, and strong communication skills.

Qualifications

• High school diploma or GED required.
• 1–2 years experience in customer service.
• Typing speed of 35 wpm.
• Excellent verbal and written communication.
• Medical terminology required within first year of employment.

Responsibilities

• Register patients in a hospital-based, on-site setting and collect demographics and insurance information.
• Verify insurance eligibility and collect copays/deposits.
• Educate patients on insurance benefits and out-of-pocket costs using Epic estimates.
• Coordinate care with TH departments while maintaining HIPAA privacy and patient safety.

Skills

Customer service

Typing 35 wpm

Verbal & written skills

Medical terminology (first year)

Computer applications

Education

High School Diploma or GED

Tools

Epic

Job description

Job Description

Access Associate FT Day Arrow Springs, Lebanon**

Make a difference every day as an Access Associate at TriHealth Arrow Springs, Lebanon . Join a compassionate, servant led team committed to excellence in patient care while working in a supportive, high-energy environment.

We offer career growth opportunities, a comprehensive benefits package Requires 2 weeks of nearly Full-time Day paid training in Norwood.

Location

• Bethesda Arrow Springs: 100 Arrow Springs Blvd, Lebanon, OH 45036 https://share.google/IJr3qWDlOnaS0H4pj

Work Schedule

• Full-time (40 hours/week)
• Day shift availability
• Holiday/weekend rotation
• Requires 2 full-time (32 hours/week) day weeks of paid training in Norwood.

Incentives & Benefits

• For full-time or part-time, there is a comprehensive benefits package—including medical, dental, vision, paid time off, retirement plans, and tuition reimbursement. Please view our benefits page https://careers.trihealth.com/what-we-offer/benefits

Job Requirements

• High School Degree or GED
• Experience in fast paced customer driven environment Ability to operate multiple computer applications
• Excellent verbal and written skills
• Typing speed of 35 wpm
• Medical terminology required within first year of employment if not already taken
• 1-2 years experience Customer Service

Job Overview

Performs hospital-based registration in an on-site patient facing setting. Provides excellent customer service to our internal and external customers. Internallyworking with TH ancillary departments to coordinate care, communication, confidentiality (HIPAA), patient throughput with patients and medical staff to obtain timely and accurate information necessary to register patients. Collects patient demographics, insurance information accurately, verifies eligibility of insurance coverage and collects copays/deposits/deductibles. Utilizes standardized scripting to ensure compliance with legal and financial requirements. Educates patients on insurance benefits, out-of-pocket costs based on Epic generated estimates and connects patients with financial assistance resources as needed. Registration duties are performed while maintaining the integrity and patient safety of patient needs while following the processes of each specific department. Including maintaining waiting rooms, informing clinical teams of medical concerns, ability to identify/perform critical registration tasks (CARES, Stroke, WC, Protocols, ODACS, etc.) wayfinding, and assisting with transportation/visitor needs.

Job Responsibilities

• Ability to adapt to a dynamic work flow, appropriate volume registrations per hour and other identified departmental targets.
• Meets departmental targets for accuracy and avoiding critical errors.
• Follows scripting, anticipates customer needs, problem solving skills, consistent and positive interactions with patients and co-workers. Demonstrates Always Behaviors and AIDET + The Promise.
• Follows regulatory and departmental policies for collection of data, patient safety and point of service collections.

Other Job-related Information

Flexibility to work in 24/7 departments, 1st, 2nd and 3rd shifts. Ability to work 12- hour shifts, weekends, rotation of on-call.

Working Conditions

• Bending - Consistently
• Climbing - Rarely
• Concentrating - Consistently
• Continuous Learning - Consistently
• Hearing: Conversation - Consistently
• Hearing: Other Sounds - Consistently
• Interpersonal Communication - Consistently
• Kneeling - Consistently
• Lifting <10 Lbs. - Consistently
• Lifting 50+ Lbs. - Rarely
• Lifting <50 Lbs. - Rarely
• Pulling - Consistently
• Pushing - Consistently
• Reaching – Consistently
• Reading - Consistently
• Sitting - Consistently
• Standing - Consistently
• Stooping - Consistently
• Talking - Consistently
• Thinking/Reasoning - Consistently
• Use of Hands - Consistently
• Color Vision - Consistently
• Visual Acuity: Far - Occasionally
• Visual Acuity: Near - Consistently
• Walking – Consistently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, We Believe There Is No Responsibility More Important Than To SERVE Our Patients, Our Communities, And Our Fellow Team Members. To Achieve Our Vision And Mission, ALL TriHealth Team Members Are Expected To Demonstrate And Live The Following

Serve: ALWAYS…

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS…

• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
• Offer patients and guests priority when waiting (lines, elevators)
• Work on improving quality, safety, and service

Respect: ALWAYS…

• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone’s opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS…

• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS…

• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community

About Us

Careers at TriHealth are diverse. From clinical to administrative, sales to service, our team members contribute skills that are as varied as the services we offer and the people we serve. As an employer, TriHealth demonstrates the organization's values by offering comprehensive benefits packages, competitive wages, and milestone recognition.

Explore our career options to help you determine the type of job best for you as well as help narrow your search within our website. We look forward to you joining the TriHealth family!