Access Associate

Rochester Regional Health; City of Rochester, Northern (NY, KY); On-site; USD 25,000 - 28,000; Full time

Job summary

Rochester Regional Health is seeking an Access Associate to greet patients, assist with check-in/check-out, and process payments in the Dermatology department at 2250 Brighton Henrietta Town Line Road, Floor 2, Rochester, NY 14623.

The role requires a warm, professional demeanor as the first point of contact for patients and families; schedule management, insurance verification, and billing support are key duties.

Qualifications

• 2-year degree or equivalent combination of education and work experience.
• Intermediate computer skills.
• Excellent customer service and communication skills.

Responsibilities

• Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments
• Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
• Billing & Payments. Collect and process payments when applicable

Skills

Intermediate computer skills

Customer service and communication

Education

2-year degree or equivalent combination of education and work experience

Job description

SUMMARY

As an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check-in and check-out procedures and processing payments. This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families.

Job Title

Job Title: Access Associate

Department

Department: Dermatology

Location

Location: 2250 Brighton Henrietta Town Line Road, Floor 2 Rochester, NY 14623

Hours Per Week

Hours Per Week: 0, Per Diem

Schedule

Schedule: Shift Varies Monday-Friday, 8:30am-5pm

Required Qualifications

NA

Preferred Qualifications

• 2-year degree or equivalent combination of education and work experience preferred
• Intermediate computer skills
• Excellent customer service and communication skills

Responsibilities

• Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments
• Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
• Billing & Payments. Collect and process payments when applicable

PHYSICAL REQUIREMENTS: S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

PAY RANGE: $17.85 - $20.00