Access Analyst - CPAS

The University of Texas Southwestern Medical Center; Dallas, Northern (TX, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

PPO medical plan, day one for full‑tme

100% preventive care coverage

Paid Time Off from day one

Retirement programs (TRS)

Paid parental leave

Wellness programs

Tuition reimbursement

PSLF qualified employer

Job summary

UT Southwestern Medical Center seeks a scheduling systems analyst to optimize clinic scheduling workflows and support Epic Scheduling. The role involves validating and maintaining scheduling processes, collaborating with clinic leadership, and ensuring best practices in Epic scheduling.

The candidate will work with CPAS and IT to design, test, and implement enhancements. This position emphasizes technical documentation, data-driven decision making, and cross-functional collaboration to improve

Qualifications

• Education: High School required; 3 years of healthcare tech/development or operations experience preferred.
• Associate's or Bachelor's degree preferred. Epic or scheduling software experience preferred.

Responsibilities

• Builds and maintains relationships with CPAS customers and serves as scheduling content expert.
• Leads project plans with scope, objectives, and timelines; conducts risk assessments.
• Analyzes scheduling templates and processes; recommends improvements to system functionality.
• Provides change control oversight and impact forecasts for access.
• Educates CPAS customers on standards and goals.
• Maintains technical design docs for current and future states with data analytics.

Skills

Healthcare scheduling experience

Epic scheduling software

Cross-functional collaboration

Education

High School

Associate's Degree in related field

Bachelor's Degree in related field

Tools

Epic software

Job description

WHY UT SOUTHWESTERN?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY

Works under minimal direction while collaborating with Clinic Leadership to optimize scheduling workflows that have the best positive outcome for clinic operations, patient access and safety, and provider utilization. This position is responsible for assisting in the technical and operational validation, maintenance and support of Epic Scheduling while maintaining Epic best practices. Performs in-depth analysis of operational scheduling requirements including complex scheduling protocols. Collaborates with other team members to assist in design, validation, and problem resolution.

BENEFITS

UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

SCHEDULE DETAILS

Work Schedule: This position is typically scheduled Monday through Friday, 8:00 AM to 5:00 PM. To support business and project needs, occasional flexibility may be required, including early morning or evening hours.

EXPERIENCE AND EDUCATION

Required

• Education
  High School
  
• Experience
  3 years of experience in either healthcare technical development or in healthcare operations
  

Preferred

• Education
  Associate's Degree in related field or
  Bachelor's Degree in related field
• Experience
  Experience in Epic software or any healthcare scheduling software design preferred

JOB DUTIES

• Develops and maintains a positive working relationship with all UT Southwestern Centralized Patient Access Services (CPAS) internal and external customers and serves as a content expert. Collaborates and consults with essential parties regarding technical scheduling, template design, and change requests. Ensures all changes positively impact UT Southwestern patients and align with business rules.
• Leads comprehensive project plans outlining scope, objectives, deliverables, timelines, and resource requirements. Conducts risk assessments and develops mitigation strategies to address potential project constraints.
• Demonstrates expertise in scheduling operations through analysis of template and scheduling processes and utilization; recommends improvements including enhanced system functionality.
• Provides change control oversight and forecasts impact to access with proposed changes for patients, providers, and clinics.
• Provides technical knowledge and education to all UT Southwestern CPAS internal and external customers to ensure adherence to UT Southwestern CPAS departmental and overall organizational standards and goals.
• Collects and maintains technical design documents of current state and future state that encompass extensive data analytics to allow for data driven technical decision points.
• Drives and collaborates with Information Resources for technical testing, development, and implementation of new Epic enhancements that directly impact UT Southwestern CPAS internal and external customers.
• Maintains SharePoint/technical resources outside of Epic.
• Performs other duties as required.

SECURITY AND EEO STATEMENT

Security

This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

EEO

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.