Accelerated GraphX Graphic Designer Customer Service Manager

JHBE Management; Plattsmouth (NE); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discounts

Opportunity for advancement

Paid time off

Job summary

JHBE Management is seeking a versatile, high-energy Graphic Designer & Customer Service Manager to be the face and creative spark of our shop. This hybrid role bridges client ideas and production-ready art, managing front-of-house experience, walk-in traffic, and coordinating with our internal sales team to prepare precise quotes.

You will create eye-catching designs, clean up artwork for multiple production lines, and ensure hand-offs to print, embroidery, and signage teams meet exact specs

Qualifications

• Design portfolio demonstrating graphic design experience.
• Familiarity with vector artwork setup for production.
• Customer-first mindset with experience in retail or front-desk roles.
• Basic math to calculate material costs, margins, and quotes.
• Ability to multitask and switch between design and customer interactions.

Responsibilities

• Front-Line Engagement: greet walk-in clients and guide product options.
• Excellence in Communication: answer calls/emails and translate jargon.
• Consultative Quoting: gather project details to build accurate price quotes.
• Creative Adaptation: clean up/vectorize customer artwork for production.
• Original Design: create layouts for signs, apparel, and promos.
• Proofing: generate digital mockups for client approval.
• Sales Synergy: collaborate with sales staff to define orders.
• Production Hand-off: coordinate with print/embroidery teams to meet specs.

Skills

Graphic design

Customer service

Multitasking

Attention to detail

Communication

Tools

Adobe Illustrator

Adobe Photoshop

CorelDRAW

Job description

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Opportunity for advancement
• Paid time off

We are seeking a versatile, high-energy Graphic Designer & Customer Service Manager to be the face and creative spark of our shop. This hybrid role bridges the gap between raw customer ideas and production-ready art. You will manage our front-of-house customer experience, handle incoming walk-in traffic, collaborate closely with our internal sales team, and prepare precise job quotes. If you love graphic design but crave human interaction rather than just staring at a screen all day, this is the perfect role for you. This is a fully in person role. Must be available to be present during business hours 8:30 am - 5:00 pm M-F.

Key Responsibilities

Customer Experience & Communication

• Front-Line Engagement: Greet walk-in clients with a friendly, welcoming attitude and guide them through our product options.
• Excellence in Communication: Answer phone calls and emails promptly, translating complex production jargon into simple terms for clients.
• Consultative Quoting: Gather project details (garment types, sizing, artwork placements) to build and send accurate price quotes to customers.

Graphic Design & Pre-Press

• Creative Adaptation: Clean up, vectorize, and format customer-supplied artwork for various production lines.
• Original Design: Create eye-catching layouts for signs, apparel, and promotional items based on client briefs.
• Proofing: Generate digital mockups for customer approval, ensuring exact specifications before production begins.

Team Collaboration

• Sales Synergy: Partner closely with internal sales staff to smoothly transition leads into active, well-defined design orders.
• Production Hand-off: Coordinate with print, embroidery, and sign technicians to ensure artwork meets physical production constraints.

Qualifications

• Design Portfolio: Proven experience in graphic design (proficiency in Adobe Illustrator, Photoshop, or CorelDRAW is required).
• Industry Knowledge: Familiarity with vector artwork setup for screen printing, embroidery, vinyl, or laser engraving is highly preferred.
• Customer-First Mindset: Prior experience in retail, customer service, or front-desk management.
• Math & Detail Oriented: Comfort with basic math to calculate material costs, margins, and final client quotes.
• Multitasking Ability: Capable of switching gears seamlessly from designing a logo to greeting a customer at the door.

What We Offer

• Competitive hourly wage/salary based on experience ($25-30/hr)
• Paid time off and holidays
• Employee discounts on custom apparel and gear
• A vibrant, team-first workspace where your creativity directly impacts local businesses