Accela System Administrator / REMOTE

My3Tech; Atlanta (GA); Remote; USD 75,000 - 95,000; Full time

Job summary

A growing technology firm seeks a System Administrator to support Accela and related applications. This key role involves troubleshooting, customer support, and developing new solutions for city agencies. Ideal candidates will possess a bachelor's degree in relevant fields and three years of professional IT experience.

Qualifications

• Minimum three years of current IT development experience.
• Experience with Accela platform is desirable.
• Ability to troubleshoot and communicate effectively.

Responsibilities

• Support Sr. Accela System Administrator and users of Accela.
• Estimate level of effort for changes, document applications.
• Work on troubleshooting, configuration, and best practices.

Skills

SQL queries

Crystal Reports

Troubleshooting

Customer support

Database management

Communication

Education

Bachelor's Degree in Computer Science

Bachelor's Degree in Information Systems

Bachelor's Degree in Business Administration

Bachelor's Degree in Mathematics

Tools

Accela

Job description

Location : Atlanta, Georgia 30303-REMOTE

The system administrator will work closely with AIM (IT Department), Department of City Planning (DCP), other City of Atlanta resources, and the software vendor (Accela) as needed.

This role will focus primarily on supporting the Sr. Accela System Administrator and the customers who use Accela and other permitting-related applications.

The System Administrator will work with business and technical staff to estimate level of effort for requested changes, solution and document application changes, establish processes, and implement best practices. The role requires the ability to troubleshoot configurations and customizations.

The Accela System Administrator will have the opportunity to perform a variety of functions in the development lifecycle, including systems analysis, programming, configuration, testing, change management, maintenance and user communication tasks to deliver new mission critical solutions to various City agencies.

Knowledge, Qualifications, Skills, and Abilities :

Minimum three years of current, professional IT development experience

• Ability to generate simple and complex SQL queries from a specification document using PL / SQL (Oracle) syntax
• Experience creating and formatting reports using Crystal Reports
• Experience creating custom database views
• Database and file management techniques
• Providing direct customer support and end user training
• Troubleshooting complex application, integration and performance issues
• Conducting root cause analysis and providing solutions that minimize the impact to the business
• Recommend and draft standards, policies and procedures that promote a stable and sustainable enterprise application environment
• Experience with Accela platform, including Automation, Citizen Access, and Data Manager is desirable
• Knowledge of the Accela database schema or aptitude to quickly learn
• Establish and maintain working relationships with employees, agencies, and vendors
• Effectively communicate orally and in writing
• Work with software vendors, contractors and industry experts in a lead role

Education

Bachelor's Degree in Computer Science, Information Systems, Business Administration, Mathematics or a related field

Equivalency : Appropriate education and experience may substitute for education requirements.