Academic Technology Business/Systems Analyst

University of Minnesota; Minneapolis (MN); Hybrid; USD 76,000 - 85,000; Full time

Benefits offered by this job

Retirement contribution 10%

22 vacation days per year

Tuition benefits 75–100%

Health care benefits

Disability insurance

Wellbeing program

Transit benefit

Job summary

The University of Minnesota's Office of Information Technology seeks an Academic Technology Business/Systems Analyst to support enterprise applications used for teaching, learning, and research. The role focuses on administration, requirements gathering, and collaborative service improvement within the Academic Technology division.

Ideal candidates will have strong communication, a background in business/systems analysis, and experience with enterprise software in higher education.

Qualifications

• Bachelor's degree and two years of relevant experience, or a master's degree or an equivalent combination.
• Experience administering a software application essential to business requirements.
• Experience eliciting and documenting user and business requirements for diverse audiences.
• Experience participating in or leading cross-functional teams to resolve challenges or launch services.

Responsibilities

• Administer and configure enterprise SaaS solutions.
• Analyze learning tool applications based on user needs and security imperatives.
• Address Tier 3 application support including on-call rotations.
• Identify root causes and propose solutions for improvements.
• Manage multiple small projects from concept to completion and document requirements.
• Develop test conditions and execute functional/system tests.
• Learn new applications independently and seek process improvements.
• Collaborate with Academic Technology and other stakeholders to enhance university services.

Skills

Communication

Cross-functional teams

Stakeholder management

SAFe Agile

Education

Bachelor's degree

Master's degree

Tools

Learning Management System (LMS)

SQL

Job description

About the Job

Job Title: Academic Technology Business/Systems Analyst

Classification: 9702BS

Work Location: Flexible; occasional on-campus days required

Position Overview: The University of Minnesota's Office of Information Technology (OIT) is seeking a Business/Systems Analyst to join our Academic Technology division. The Academic Technology Tools team is focused on designing and supporting technology solutions that directly advance the learning, research, and outreach mission of the University. The team is responsible for the maturation and high-level operational support of a suite of enterprise applications directly supporting teaching and learning, including the institution's learning management system, survey software, and academic integrity applications, as well as other platforms and tools used for instructional purposes. The role of the Business/Systems Analyst is to support the administration of these enterprise applications in context. They seek to understand the University's evolving institutional needs and ensure that our academic technology solutions meet those needs, while remaining in alignment with broader institutional strategies and priorities.

The University of Minnesota is committed to fostering local talent through employment opportunities. While this position utilizes a hybrid work modality and is mostly remote at this time, prospective applicants must be located either in the state of Minnesota or near the Wisconsin border OR otherwise open to relocation.

A successful candidate will have a passion for technology, for teaching and learning, strong communication and collaboration skills, experience as a business and systems analyst, a broad understanding of the modern IT environment, and a commitment to the mission of the University. If you enjoy designing user-centered technology solutions, we welcome your application.

We Offer:

• University paid contribution (10% of your salary) to your retirement account - vested immediately.
• 22 paid vacation days per year, in addition to sick leave and 11 paid holidays.
• Reduced tuition opportunities covering 75% - 100% of eligible tuition.
• Quality health care benefits, including a wellness program with the opportunity to earn lower health care rates.
• Free disability insurance.

Responsibilities:

• Administer and configure enterprise SaaS solutions.
• Analyze and evaluate learning tool applications based on user requirements, business needs, and security imperatives.
• Analyze and address Tier 3 application support requests, including a rotating on-call status.
• Identify or isolate the root causes of problems and identify potential solutions.
• Evaluate issue patterns and make recommendations for future improvements.
• Manage multiple simultaneous small projects from concept to completion. Communicate with sponsors and stakeholders to ensure desired outcomes are achieved and expectations are effectively managed. Elicit and document business requirements, create functional designs, and generate related process flows.
• Develop test conditions based on business requirements. Execute functional and system tests.
• Learn new applications, technologies, and skills independently through hands-on experimentation. Proactively identify opportunities to improve processes and services.
• Collaborate with teammates in Academic Technology and colleagues across stakeholder organizations to continuously improve the services provided by the team to the University community.

Please note, this position is not eligible for H-1B or Green Card sponsorship. This position does not offer a STEM OPT training program.

Qualifications

Required Qualifications: (Please document on resume)

• Bachelor's degree and two years of relevant experience, or a master's degree or an equivalent combination of education, training, and experience.
• Experience administering a software application essential to business requirements.
• Experience eliciting and documenting user and business requirements using techniques appropriate to the audience and environment.
• Experience actively participating in or leading cross-functional teams to resolve complex challenges or launch new services.

Preferred Qualifications:

• Experience administering a learning or content management system, academic integrity platform, or similar enterprise software application in use in higher education.
• Knowledge of software development practices and SQL proficiency.
• Experience with FeedbackFruits, VoiceThread, Turnitin, or similar applications.
• Familiarity with SAFe Agile practices.
• Demonstrated ability to manage relationships with a large and diverse group of influential stakeholders and to identify strategic needs.
• Demonstrated ability to independently manage multiple work assignments. Ability to create work breakdown structure, establish timelines, and achieve desired outcomes.
• Demonstrated ability to build and manage relationships with external vendors.

Pay and Benefits

Pay Range: $76,000-$85,000 annually; depending on education/qualifications/experience

Time Appointment: 100% Appointment

Position Type: Faculty and P&A Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

While our salary ranges provide a framework, it is important to note that most of the time, the initial pay may not reach the maximum of the range. This approach ensures that compensation reflects the value and unique contributions of each candidate while maintaining equity within our organization. As part of our commitment to fair and equitable compensation, please be aware that the salary offered to incoming candidates will be based on their individual credentials and experience.

Diversity

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Employment Requirements

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

About University of Minnesota

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by Forbes as a Best Employer for Company Culture (2026), Best Employer for Women (2023, 2025, 2026), and Best Employer by State (2022-2026). In 2026, we also received Culture Excellence & Industry Awards recognition for employee appreciation and work-life flexibility.